Operations | Monitoring | ITSM | DevOps | Cloud

The faulty Rapid Response Content CrowdStrike update that disabled millions of Windows machines across the globe on 7/19/2024 was any IT professional’s nightmare. Having to manually visit and restore each affected machine (further complicated by BitLocker) severely limited the recovery speed, especially for businesses with remote locations, TVs, kiosks, etc.

Talks about being on call are usually met with complaints. Here's how to alter the narrative and develop a stronger, more compassionate process. A few years ago, I took oversight of a significant portion of our infrastructure. It was a complex undertaking that, if not managed and regulated properly, could have resulted in major disruptions and economic consequences over a large area.

How often do you compare yourself to other people? To your peers or competitors? Once a day? Once an hour? According to Tim Stoddard, your answer should be, “Never.” You should only be comparing your performance today to where you want to be tomorrow. That’s how you get better. That’s how you succeed in life and business. By getting better – doing better – each day.

Learn how to improve user communication and boost IT team productivity by using canned responses.

Welcome to the shortlist, a shallow dive into important topics meant for helping developers understand important aspects of software engineering and software culture quickly.

Organizational Change Management is a crucial process that helps businesses navigate transitions and adapt to new circumstances. As organizations evolve, they often face the challenge of implementing changes that can significantly impact their operations, culture, and overall success. This article will explore the ins and outs of effective Organizational Change Management, providing insights and strategies that can help your organization thrive during times of change.

In this blog, I’d like to announce a new feature that brings an extra touch of personalization to your SquaredUp experience: Workspace Icons.

In this blog series we’ve been examining the Five Myths of Apache Spark Optimization. The fourth myth we’re considering relates to a common misunderstanding held by many Spark practitioners: Spark application tuning can eliminate all of the waste in my applications. Let’s dive into it.

Jaeger, the popular open-source distributed tracing system, is getting a major upgrade with the upcoming release of Jaeger v2. This new version is a new architecture for Jaeger backend components that utilizes OpenTelemetry Collector framework as the base and extends it with Jaeger’s unique features. It promises to bring significant improvements and changes, making Jaeger more flexible, extensible, and even better aligned with the OpenTelemetry project.