When it comes to managing incidents and ensuring operational efficiency, understanding key metrics is crucial. Among the most important are MTBF (Mean Time Between Failures), MTTR (Mean Time To Repair), MTTF (Mean Time To Failure), and MTTA (Mean Time To Acknowledge). In this blog, we'll explore these metrics along with some best practices and practical applications.

Imagine: Your executive team spent the last year developing messaging. Your design team worked for weeks on a compelling awareness campaign. Then, your marketing team deployed the perfect lead generation campaign. Your new customer, ready to make a purchase, eagerly clicks on your website link... only to be met with a frustratingly slow loading page.

ITOps stands at a crossroads: Teams need help managing high volumes of alerts and coordinating between different tools and teams. They must balance the agility offered by cloud technologies and the stability provided by on-premises solutions. Success relies heavily on adaptability and clarity, requiring flexibility, with synchronized technology stacks for seamless IT operations. AIOps, a term coined by Gartner, provides a straightforward way to improve IT operations.

Finally, we are pleased to announce the availability of the new Redis* open source server packages for Icinga DB for all supported distributions . You may have already noticed that we had some issues with the previous packages here and there, but we’ve been working on them for months and now they’re finally available for you to use.

Patching vulnerable software and systems is more important — and more challenging to keep up with — than ever. Here’s how IT pros can make their patch management process more efficient, eliminate disruption, and keep their networks secure.

We’re already halfway through 2024, and thus far, it’s been an eventful year: Swifties won the Super Bowl, CriblCon happened at not the real Caesar’s Palace, and we witnessed both a solar eclipse and a Drake diss track. Whether you’re a long-time Cribl customer or are new to our Community, we want to make sure you’re always informed of what’s the latest and greatest with Cribl’s suite of products.

In today's digital age, data is the lifeblood of modern organizations — and the US government is no exception. As agencies grapple with the ever-increasing volume and complexity of data, it is imperative to adopt a standardized approach to monitoring, analyzing, and understanding the behavior of complex IT systems. This is where OpenTelemetry, an open-source observability framework, comes into play.

This blog explores each acronym for those hearing them for the first time and for professionals who’d like to brush up on them.

Nothing changed in your code. All of a sudden, a tidal wave of errors start happening for Microsoft Edge users. What the heck happened? On August 28th, 2019, many TrackJS customers saw a sudden surge in errors from Microsoft Edge browsers: Failed to construct 'Request': Invalid Argument and Failed to execute 'fetch()' on 'Window': Invalid argument". Our Debugging blog series explores symptoms, causes, and solutions to common JavaScript errors.

Resources to learn generative AI concepts and how to leverage it to enhance your operational efficiency as an SRE.