Operations | Monitoring | ITSM | DevOps | Cloud

With a paradigm shift to hybrid work practices and remote working, some critical questions arise. Firstly, how can organizations optimize employee engagement by using service management technology and principles? Secondly, how to digitize processes and assets? Thirdly, and most importantly, how to keep operations running in a world where the ‘work-from-anywhere’ workforce model is prevalent?

Let’s admit it, we all know that it’s a customer’s world. Today, everything is available to customers at the click of a button. Can you believe that there was once a time when there was just one service provider? Now, as many players have entered the market, it’s no longer sufficient to provide a single service. And if you don’t keep up with your customer’s needs, they’ll just move on to the next company.

MQTT is a standard messaging protocol used for the Internet of Things (IoT) because it requires minimal resources and can be executed by small microcontrollers found in connected devices. IoT devices have a real need for this type of lightweight protocol because it guarantees fast and reliable communication with minimal hardware requirements, keeping power consumption and manufacturing costs low.

Using Oh Dear you can create beautiful status pages. As from today, you can let your users also subscribe to updates on those status pages. In this blog post we'll tell you all about it.

The travel industry was hit harder than any other industry throughout the pandemic. Frequent changing of rules and restrictions resulted in multiple setbacks. Travel companies had significant difficulties navigating the field and it wasn’t without devastating losses. The Office for National Statistics (ONS) data shows that turnover in travel and tourism businesses declined to 26.0% of February levels, compared with 73.6% in all other industries.

Many organizations perform periodic data center asset audits to report accurate asset information by cabinet and U position. This information is needed to remotely plan moves, adds, and changes and to facilitate corporate reporting. Data center asset management is often a struggle due to the complex, distributed, and constantly changing environments of modern data centers. They are manual, time-consuming, and human error can result in inaccurate data.

Network Detection & Response (NDR) is a key element that provides an additional level of security across the company wide network through detection of threats that bypass traditional security measures and materialize in the company’s digital environment. Progress Flowmon ADS (Anomaly Detection System) is a typical representative of an NDR system that combines various detection techniques to ensure that malicious activity is recognized and flagged as a security incident.

Read on to find out about the best bits of this year's London Kafka Summit, back as an in-person event.

For an application developer, there is certainly a long road between an idea/feature and getting deployed into production with Kubernetes. From a development perspective, having a low barrier of entry and the ability to iterate is key. From a platform engineering/DevOps perspective, creating gains in engineering efficiency all while creating and enforcing policies that do not stifle innovation is key.

Prometheus 2.35 was released last month, focusing on a better integration with cloud providers. It also improved the service discovery, performance, and resources usage. One key change was the migration to Go v1.18. It has brought some changes in the support for TLS 1.0, 1.1, and certificates signed with the SHA1 hash function. Welcome to this first edition of What’s new in Prometheus. We love Prometheus, the de-facto open source standard monitoring tool!