Operations | Monitoring | ITSM | DevOps | Cloud

What's New: Updates to Incident Response, PagerDuty Process Automation Software & PagerDuty Runbook Automation, Integrations, and More!

We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team include Incident Response, PagerDuty® Process Automation, as well as Community & Advocacy Events updates. We continue to help customers further automate to optimize cloud operations and reduce the amount of issues escalated to other teams.

How to create a document schema for product variants and SKUs for your ecommerce search experience

In this article, we'll explore the concepts of variants and SKUs in ecommerce, and how to best handle these when modeling data for your ecommerce search experiences. We're optimizing our models using Elastic Enterprise Search.

Insight and reliability through continuous synthetic testing in Kubernetes

Kubernetes has become the de facto standard for cloud-based applications. As companies migrate more and more workloads, ensuring reliable connectivity and performance are critical not just for user applications but also for the cluster itself. In this article, we will discuss how augmenting your system monitoring with in-cluster synthetic testing can give you proactive indicators that something might be headed for trouble.

How to Find the Ghost Servers Haunting Your Data Center

It's almost Halloween, and we have a spooky and scary story for you. Don’t jump out of your seat, but did you know that most data centers are haunted and overrun by the undead? That’s right. Ghost servers (also known as zombie servers) are everywhere. In fact, up to 30% of servers in any data center may be ghost servers. Ghost servers are servers that are deployed in cabinets and powered on but are sitting idle without performing any useful function.

Consumer Goods Company Saves Over 470 Hours and $23k of IT Support

Stable network connections are your business’s lifeline. Vital elements of your modern workplace—such as hybrid working, SaaS application usage, and online collaboration—depend on good network performance, contributing to employee productivity and satisfaction. But when network problems started to escalate for one of our customers, they realized they needed to look beyond their traditional network performance monitoring tools to solve the issue.

5 Times Nexthink Helped Customers Reduce IT Costs

When IT budgets are tight—and they almost always are—pressure comes down to cut costs, streamline technology stacks, and overall do more with less. And when a recession hits, you’re going to see your budget get slashed—unless you can transform your IT department from a cost center to a strategic partner in recession planning and cost efficiency.

5-Star OTel: OpenTelemetry Best Practices

Written by Liz Fong-Jones and Phillip Carter. OpenTelemetry, also known as OTel, is a CNCF open standard that enables distributed tracing and metrics collection from your applications. At Honeycomb, we believe that OpenTelemetry is the best way to ingest the high-cardinality and high-dimensional data that every system, no matter how complex or distributed, needs for observability.

Preventing A $70K Cost Spike In 4 Clicks - And Protecting Our Profit (Video)

At CloudZero, the thing we do better than any other cost solution is connect the dots between cloud cost and your businesses. While other solutions offer reporting and dashboards that answer, “How much did we spend?”, CloudZero also enables you to answer “Why?”. Was it because you onboarded a new customer? Did your team push new code? Or did usage of a feature tick up after some clever UX adjustments?

Comparing Cybersecurity Trends Since the Pandemic

The pandemic has brought a great number of changes with it for businesses, from remote work to increased cyber threats. The IT concerns we had pre-pandemic are simply not the same now, especially when it comes to cybersecurity. With October being Cybersecurity Awareness month, I wanted to reflect on these changes and what we as a community have learned over the past couple of years.