Operations | Monitoring | ITSM | DevOps | Cloud

With the increasing computing requirements and complexity of data center systems, unplanned downtime has become a severe threat to enterprises in terms of process violations, revenue losses, and reputational issues. Although data center failures are quite common, it can be difficult to predict every scenario that might have a severe impact on the expansion of your company. Especially when some factors, like a natural disaster, can simply be beyond your control and result in data center outages.

It is impossible to allow communication between computer systems, servers, routers, switches, and other network-enabled devices without following a set of protocols. Without protocols, devices would be unable to understand the electronic signals sent between them via network connections. Every day, billions of individuals utilize network protocols, whether they are aware of it or not. Each time you connect to the internet or make a phone call, you are using network protocols.

ITIL (Information Technology Infrastructure Library) is an industry standard for IT service management, and it has become the go-to framework for organizations that need to manage their IT services. One of the critical components of ITIL is the Service Knowledge Management System (SKMS). An SKMS is a comprehensive repository of all the information related to IT services, including processes, procedures, and best practices.

Most people are unaware of the “full stack” in web development that includes the front-end user interface, middleware servers, and backend database. Casual technology users around the world usually only experience the front end, which renders the cute graphics and friendly colors your brain enjoys seeing as you browse, shop, and comment on social media.

This blog post is a how-to guide for Kubernetes troubleshooting. Our vision is that any engineer can keep Kubernetes-based applications up and running smoothly, regardless of their level of Kubernetes expertise and their knowledge of the services in the environment. Right out of the box, StackState aims to monitor, alert and then guide an engineer directly to the problem, helping them remediate the issue quickly.

When it comes to cloud infrastructure, there are countless options available. From the easy-to-use and scalable Heroku Enterprise to the powerful and versatile AWS, it can be difficult to know which platform is the best fit for your business. However, more and more companies are finding that Heroku Enterprise is not the best choice for their needs and are switching to AWS.

Are Citrix latency causing issues for your end users? Pin-pointing the root-cause of latency can be a challenge because it can occur in any part of the network and in any tier. Knowing where to start troubleshooting can mean the difference between end-users not noticing and a flood of support tickets on the service desk. In this guide I teamed up with eG Innovations to talk about what Citrix latency is, why it matters, and how we can improve it.

The best project management software for consultants can play a pivotal role in streamlining service delivery and enabling professionals to get more done in less time. Whether you are a consulting firm or a one-man band, the right project management software can successfully drive operational efficiency and send your productivity soaring to new heights. ‍ Straight off the bat, here are some use cases of project management software for consultants: ‍ ‍

Kubernetes has become the preferred tool for DevOps engineers to deploy and manage containerized applications on one or multiple servers. These compute nodes are also known as clusters, and their performance is crucial to the success of an application. If a Kubernetes cluster isn’t performing optimally, the application’s availability and performance will suffer, leading to unhappy users and even revenue loss.

A developer portal is a single pane of glass that shows specifications, key parameters, and technical information about software development. Read on to learn how to set one up.