Operations | Monitoring | ITSM | DevOps | Cloud

Service desks are the backbone of any successful enterprise. They are responsible for ensuring that any customer requests or issues are addressed promptly and effectively. In this article, we’ll look at some service desk best practices you should be aware of in 2023. From automating processes to improving communication to investing in the right technology, we’ll discuss the key principles of effective service desks and how you can leverage them for maximum efficiency.

Operations management is fundamental to a successful enterprise. A company can only produce products and deliver services to meet customer needs and enhance customer satisfaction with effective operations. An operations management lifecycle includes tools and technology, basic principles, best practices, and all the elements of an operations strategy. An operations manager must be able to plan, organize, control, and manage the activities of the operations team.

Transport Layer Security (TLS), and its preceding protocol, Secure Sockets Layer (SSL), are essential to the modern Internet. Encrypting network communications using TLS protects users and organizations from publicly exposing in-transit data to third parties. This is especially important for the web, where TLS secures HTTP traffic (HTTPS) between backend servers and customers’ browsers.

Cloud Logging’s Log Analytics, with advanced search, as well as aggregation and transformation of all log data types, is now generally available.

Automatically measure MTTR, impacted infrastructure, task completion, and more with new incident analytics.

Do you want to see what’s really happening in your network? Well, that’s what a Network Audit is for! Identify network issues, prepare for a service deployment or migration, and establish optimization techniques. We’re teaching you how to perform a network audit.

The world of the ecommere is full of narrow margins and high risk. Prioritisation means focussing on one thing means skipping or delaying something else. When speaking to ecommerce management teams a frequent topic of conversation is finding budget for site improvements. Everyone wants to have a reliable, fast website – but how can you justify the time and energy it takes to create one?

Delight happens when you get what you want – and then a little more. Like rainbow sprinkles on vanilla ice-cream. Or fresh popcorn at the movies. Or uninterrupted services driven by happy ITOps teams.

Find out how to effectively and easily monitor and troubleshoot Memcached using Netdata.

If you’re thinking of setting up a developer portal for your software development teams, now is as good a time as any. Developer portals can help your teams start building new projects in a more efficient and streamlined manner. With all the necessary information about available development tools, development environments, service ownership, external APIs, and SDKs present in one place, developers can follow a more systematic approach while building new tools and products.