The lack of proper insights can make diagnosing incidents difficult. Another factor that can contribute to this is agents having to switch between various tools to remediate user issues. The delay in ticket resolution and escalations drives up AHT and MTTR causing the service desks to struggle.
Since Oh Dear was launched, we offered a traditional login using the familiar email and password combination. Today, we've launched our social login. This feature allows you to use your Google or GitHub account to log into Oh Dear. You'll see these two new buttons on the registration and login page. When clicking one, we'll use your Google or GitHub account to log in. When logging in, we'll search for an Oh Dear account whose email matches the email used for your Google / GitHub account.
As we stand on the brink of the fourth industrial revolution, the Internet of Things (IoT) has emerged as a key player in this brave new world. It’s akin to a jigsaw puzzle, providing the bits and pieces that, when properly assembled, can give rise to a complete and holistic picture of our digitized environment. At the heart of this transformation lies Microsoft’s Azure IoT, a comprehensive suite of services and solutions tailored to unlock the full potential of IoT.
Minecraft servers play a vital role in providing players with a dynamic and immersive multiplayer experience. Whether you're running a private server or managing a large-scale server network, performance and reliability define the quality of the gaming experience for all. While playing, a small lag or downtime can make players frustrated and keep worrying if there will be another lag. This is where monitoring your Minecraft servers comes into play.
Voice over IP (VoIP) is a fairly old technology, brought into prominence during the 90s as an alternative to the hegemony of public switched telephone network (PSTN) telephony providers in the market. While VoIP was an alternative to normal telephone at that time, it soon led to a cascade of technological developments that changed the IT landscape. In a modern IT organization, VoIP-based technologies are indispensable.
