Operations | Monitoring | ITSM | DevOps | Cloud

A great status page does more than show uptime—it builds trust, communicates clearly during incidents, and empowers users to stay informed. Here are 10 standout examples of public status pages, with a quick breakdown of what they do well—and where there’s room for improvement.

It’s official: Grafana 12.1 is here! The latest release delivers new features that simplify the management of Grafana instances, streamline how you manage alert rules (so you can find the alerts you need, when you need them), and more. Grafana 12.1: Download now! Below are just some of the highlights from the latest Grafana release. If you are looking for more details about all the changes in this release, refer to the changelog or the What’s New documentation.

Deploying a new service shouldn’t break dashboards. But it happens, usually because metric names or labels aren’t consistent across teams. You end up with traces that don’t link, metrics that don’t align, and queries that take hours to debug, not because the system is complex, but because the telemetry is fragmented. OTel Weaver addresses this by enforcing OpenTelemetry semantic conventions at the source.

When you export OpenTelemetry metrics to Prometheus, resource fields like service.name or deployment.environment don’t show up as metric labels. Prometheus drops them. To use them in queries, you’d have to join with target_info: This makes filtering and grouping more difficult than necessary. Prometheus 3.0 changes that. It supports resource attribute promotion—automatically converting OpenTelemetry resource fields into Prometheus labels.

A runbook template is only valuable if your team actually uses it during incidents. Yet many organizations create elaborate documentation that sits untouched in wikis, gathering digital dust while engineers scramble through incidents without guidance. The difference between a runbook that gets used and one that doesn't comes down to practicality, accessibility, and continuous improvement. Let's explore how to create runbook templates that become essential tools rather than checkbox exercises.

Most MSPs don’t advertise DNS monitoring as a service—but they should. Why? Because when DNS goes wrong, your client won’t blame their registrar or email provider. They’ll blame you. And the worst part? You probably didn’t know anything had changed until the problem reached your inbox.

SEO is in a weird place right now. About one in five LinkedIn posts in my feed currently claims that SEO is dead, or has been assimilated by LLMs. Do not be remiss, dearest reader, because even an LLM still uses search engines like Google and Bing for web crawling. In other words, SEO still matters, a lot. Additionally, it's never a bad idea to keep tabs your website's SEO performance.

As we cruise through 2025 with momentum from our recent $115M Series E raise, the launch of Olly (our AI agent for observability), and our recognition as a Visionary in Gartner’s Magic Quadrant for Observability Platforms, we’re excited to celebrate another major milestone – earning 188 badges in the G2 Summer 2025 reports! At the heart of every G2 badge we earn is the voice of our customers, and their continued trust is what drives us forward.

I bet every support team lead has had that moment — a critical incident spiraling out of control because nobody knew exactly when or how to escalate it. Been there, done that. But here's the thing — most organizations treat escalation policies as an afterthought, usually cobbling together makeshift procedures only after a major incident has already caused havoc. There's nothing wrong with learning from experience, of course. It's just not the best approach. So what's better?

Are you tired of constantly dropping calls or struggling to hear your loved ones on the other end of the line? Fear not, because we're here to talk about the one thing that can make or break your VoIP experience: MOS score. No, we're not talking about the fuzzy creature from Star Wars - we're talking about the Mean Opinion Score, the nifty little metric that can help you measure and improve the quality of your VoIP calls.