Operations | Monitoring | ITSM | DevOps | Cloud

Whether you sell consumer goods, ship freight, manufacture vehicles, process payments, underwrite insurance, or manage hospital claims, your business depends on the same thing: order to cash. Orders are created, fulfilled, invoiced, and paid. In principle, it should be simple. In practice, the process is riddled with breaks. Most companies believe they are covered. They run ERP systems like SAP. They use EDI gateways such as Sterling.

API gateways are often viewed as the centralized entry point for client HTTP requests in a distributed system. They act as intermediaries between clients and backend services, managing API request routing, load balancing, rate limiting, access control, and traffic shaping across multiple backend services. This API management is vital for many services and products, but many organizations can put too much stock in it.

Modern businesses depend on strong IT support to keep everything running smoothly. However, many still confuse the terms Help Desk vs Service Desk, often using them interchangeably. This mix-up can lead to choosing the wrong support structure, affecting productivity and user satisfaction. This blog will clearly explain the difference between a help desk and a service desk, and guide you on when to use each.

The irony isn't lost on us - observability platforms are built to be proactive about system health, yet when it comes to managing observability costs themselves, teams are forced to be reactive. Today, that changes with Cost Meter, now live in our platform. Cost Meter transforms observability spend management from a monthly billing surprise into a proactive, data-driven process with hourly aggregated metrics that give you complete visibility into your telemetry ingestion patterns.

If you're thinking something and you can think it in a generic English sentence, you can write that query and execute it with trace operators. That's basically it.

Daniel O’Sullivan, Senior Director Analyst at Gartner Customer Service & Support Practice, recently said in an article “Agentic AI has emerged as a game-changer for customer service, paving the way for autonomous and low-effort customer experiences.

A service catalog gives teams a shared view of their systems—what services exist, who owns them, how dependencies are structured, and the SLAs that guide expectations. It’s an important part of development infrastructure because it helps everyone speak the same language about services. Service catalog observability builds on that foundation.

The great return to the office is in full swing, but the office doesn't look like it used to. Today's enterprise is a fluid entity, with employees collaborating across home offices, corporate headquarters, and geographically dispersed branch locations. This has elevated the branch office from a simple satellite to a critical hub of productivity and innovation.

When a website goes down, the failure often feels like a black box. Visitors see a spinning wheel, a cryptic error code, or a blank page. For the people responsible for keeping that site online, the first question is always the same: what broke? The truth is that there is no single way a website “goes down.” Instead, a request from a browser passes through multiple steps—DNS resolution, TCP connection, TLS negotiation, and HTTP response. Each step depends on the ones before it.

With Apple’s OS 26 release, IT admins using Apple Business Manager (ABM) or Apple School Manager (ASM) have a great new tool in their toolbelt: device migration. This makes switching devices between MDM platforms much easier, with minimal disruption for end users. Here, we’ll unpack what you need to know, and how ABM device migration makes it incredibly easy to switch to Ivanti Neurons for MDM.