The Technology Behind the Rapid Growth of On-Demand Home Services
A leaking pipe may look like a simple booking problem. For the platform receiving the request, it is a live decision problem involving diagnosis, skills, distance, time, price, identity, risk, and incomplete information. The rapid growth of on-demand home services did not come from placing a calendar inside an app. It came from making field work machine-readable enough to classify, optimize, monitor, and improve.