What Is Session Replay? How It Works, What It Records, and When It's Legal
A customer reports that checkout failed twice before they gave up, then stops replying to the support thread. What do you actually have to work with? A timestamp, a browser string, and a description written by someone who was not looking at the console. Session replay answers the question that ticket cannot. It rebuilds that single visit in the browser and plays it back step by step, so the click that failed, the field that rejected input, and the script error that fired alongside it appear in sequence.