Operations | Monitoring | ITSM | DevOps | Cloud

The Australian Federal Government is not alone in dealing with challenges like natural disasters, global pandemics and economic uncertainty. Like many governments, they are looking for new and innovative ways to tackle these challenges. FST Government 2023 is an exciting conference that brings over 200 government leaders together to explore how the latest advances in digital technology can help support better policy outcomes and citizen service delivery.

Gimme 5 by FireHydrant is a look inside incident management at some of the world's most forward-thinking DevOps teams. In this episode, we talk with Alexia Loizides, Senior Manager of IT Service Management for payments platform Checkout.

Logz.io continues to be recognized as a standout observability platform, this time being named by the Constellation Shortlist for Observability. Logz.io—provider of the Open 360™ platform for essential observability—was among 14 vendors selected after a review of more than 50 solutions based on client inquiries, partner conversations, customer references, vendor selection projects, market share and other internal research.

The increased use of multiple cloud environments for business software and applications combined with the volume of consumers and different devices demanding reliable, fast connectivity has put an enormous strain on IT infrastructure. Overly complex networks that need to link highly disparate devices and servers can’t also provide speed and consistency while using outdated architecture.

We start September with some exciting news and brand new functionalities for both of our products, InvGate Service Desk and Insight. Fasten your seatbelt because you’re about to see some serious improvements in user experience, workflows, security, Data Management, and more. In particular, we’ll introduce you to: Let’s get into details!

No one wants to have the worst IT help desk, but someone has to. And the title was recently earned by the Pentagon. According to a survey, the Department of Defense (DoD) was the last in line regarding help desk support, behind 23 other federal departments. But how did it get there? And, more importantly, how can you avoid being the last in line? Let’s see.

Before adopting any new SaaS (Software-as-a-Service) business tools, the IT department of an organization should evaluate whether it is wise to trust the SaaS product and indeed vendor.

In the fast-paced universe of software development, especially in the cloud-native realm, DevOps and SRE teams are increasingly emerging as essential partners in application stability and growth. DevOps engineers continuously optimize software delivery, while SRE teams act as the stewards of application reliability, scalability, and top-tier performance. The challenge?

Data collection has become an increasingly essential tool for businesses, allowing them to gather insights about their customers and employees. But it also raises the question of ethics: what data should be collected, how should it be used and who should have access to it? In this article, we'll explore the ethical implications of collecting employee experience data through telemetry.

Android 14, Google’s latest release, brings a host of improvements for users, with enhancements to accessibility, localization, battery life improvements and more. But for IT admins, there are also several Android 14 enterprise features to plan for that enhance user privacy and control.