On-call scheduling enables 24/7/365 availability of service providers for critical issues like system downtime, technician response for critical systems, and patient care. Learn about the importance of on-call schedules for your organization and its customers, how to design an on-call schedule, and multiple ways you can build an on-call scheduling program that will improve customer response and make staff happier.
Often, brands are unaware of how their website is performing or exactly when it goes down. Technical glitches are common in today’s ever-evolving cyber world and websites can become temporarily dysfunctional due to several reasons. But from a business perspective, downtime of even a few minutes can translate into huge losses for your enterprise. Your website is one of the most important elements of your business and you should be aware of its status at all times.
In May we released the Splunk Machine Learning Toolkit (MLTK) version 5.2. We’ve loved telling you about some of the great new features, including the most recent blog on DensityFunction. However, we know that before you can start experimenting with model-building algorithms such as DensityFunction, your data needs to be prepared for machine learning. Machine learning operates best when you provide clean data as the foundation for building your models.
As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding to the workload of your existing front-line workers? In a world of digital transformations and disruptions, providing swift and complete customer service is about finding and fixing gaps in existing incident management processes using data analytics.
Web applications continue to evolve at an unbelievable pace, and the architecture surrounding web apps gets more complicated all of the time. The people that maintain them have grown beyond a handful of developers from just a few years ago to highly specialized teams. Developers make constant adjustments to the code and content, and their changes get published to the live site instantly in some cases.
HTTP, which stands for Hypertext Transfer Protocol, is a communication protocol used by your browser to connect to the web server of the site you're looking for. When HTTP data transfer between the browser and the web server is shared via unencrypted hypertext, anybody connected to your network can intercept the data you're transferring. To combat this, it's best to switch to HTTPS, the more secure extension of HTTP. You can't verify data integrity with HTTP
Following our Identification and Reconciliation post in this series, I wanted to briefly introduce the Identification Rule, a key part of the IRE system. We’ll continue to dig into IRE with this series, check back for more soon. Now that you’ve decided to funnel all of your Configuration Items (CIs) into ServiceNow via IRE, we need to sort out what each item is, and how it should be marked as unique. Identifications Rules perform this step with two distinct parts.
In 2009 Node.js opened up a door for front-end developers to dip their toes into the world of servers without having to leave the comfort of their language. It’s almost effortless to get started with Node. You can basically copy-paste an entire HTTP server into existence and then install an ODM and you’ve got your CRUD app ready to roll! However, if we’ve learned anything from the amazing Spider-Man, it’s that with great power, comes great responsibility.
As the adoption of GraphQL is rising steadily, teams often come across the natural question of how to deal with errors that pass service boundaries and propagate from API endpoints to clients and consumers.
