Operations | Monitoring | ITSM | DevOps | Cloud

On Tuesday, June 7, internet users in numerous countries from East Africa to the Middle East to South Asia experienced an hours-long degradation in service due to an outage at one of the internet’s most critical chokepoints: Egypt. Beginning at approximately 12:25 UTC, multiple submarine cables connecting Europe and Asia experienced outages lasting over four hours. As I show below, the impacts were visible in various types of internet measurement data to the affected countries.

I can’t believe that OpenObservability Talks podcast is already celebrating its second anniversary. It feels like just yesterday I wrote the summary of the summary of the first year, sharing the hectic times of starting a podcast in the midst of the COVID-19 global pandemic. The pandemic has been with us most of this year too, but it didn’t stop us from bringing the latest on the best of breed open source observability.

Did you get to attend the excellent SLOconf last month? With four different tracks and over 60 talks - covering everything from defining an SLO to the financial framing of error budgets, you, like us, may have missed a couple of things. In this handy recap, we take you through some of the juiciest sessions and point you to a few you may have overlooked. Luckily, SLOconf 2022 was designed for while-you’re-working participation and all the talks are still available.

As a business leader in a manufacturing company, it is essential for you to manage quality service operations from field service to production and delivery. To maintain a successful manufacturing business unit, you must inspect and maintain a variety of important equipment and machinery on a regular basis, which, no matter how high-quality, are still prone to failures and breakdown.

For years, Netcool has been omnipresent in many IT Operations organizations. That, combined with the sheer utility it once brought to the table, sometimes gave it a special sort of nostalgic reverence in IT Operations circles. But with all due respect to Netcool, there’s also little doubt the platform’s real-world utility has waned in the era of cloud and hybrid ops.

This blog is the third in a four-part series about how Puppet can help government agencies meet compliance and security requirements. Read the second post here. Government agency IT departments know that migrating applications to the cloud can improve efficiency, increase visibility, and reduce costs. They also recognize the value in keeping some operation resources on-premises.

HAProxy Kubernetes Ingress Controller provides custom resources named Backend, Defaults, and Global that let you manage ingress controller settings more efficiently. To start using them right away, check the documentation for steps and examples. In this blog post, you’ll learn why custom resources are such a powerful feature and see tips for getting the most out of them.

Welcome to the final article in this Unity series where we are developing a Unity game.

If you talk to any Service Desk agent, they will agree there has been an explosion in IT tickets since the transition to remote and hybrid work. Even now, there are growing challenges preventing them from being able to reduce IT incidents. In the last year, average ticket volume has risen by 16% since the pandemic, stressing already overtaxed help desk agents. This increase in tickets has led to wasted resources, poor IT service delivery and frustrated employees.

I’m Phillip, a product manager here at Honeycomb. After eleven-ish months of working on our product, I totally understand observability, right? ...Kinda? Sorta? Maybe? I'm not sure—but, I have been sitting in this space long enough to be a little better than clueless. Here's my guide on the topic. I hope it helps, especially if you’re passionate about exploring alternative ways you or your team can manage today’s cloud-native applications.