The latest News and Information on IT Service Management, Service Desk and related technologies.
KPIs and Metrics are Essential Transformation Yardsticks—But So Is Experience. Although many IT leaders launch into projects with set goals, there’s no telling what sort of unexpected consequences will emerge. In episode 4 of The Change Makers podcast, you’ll see how you can plan and predict certain benefits, but several successful business outcomes arrive serendipitously. Take Lucy Hallam, Service Desk Manager at Croydon Health Services NHS Trust.
This week is Cybersecurity Career Awareness Week, which is part of October’s Cybersecurity Awareness Month. We sat down with Daniel Spicer, chief security officer at Ivanti, to learn more about what it’s like to work in the cybersecurity world.
COVID-19 has impacted every industry, but perhaps none more than healthcare and life sciences. From how and where healthcare is provided to the speed of developing and administering vaccines, there has been massive disruption to the way healthcare and life sciences organizations operate. But the crisis also provided unprecedented opportunities to reexamine and transform.
The 2021 Now at Work Digital Experience included a series of regional events with locally relevant topics and featured leaders from the business, government, and sports communities. Guest speakers, industry luminaries, partners, and customers sharing their success stories joined in the worldwide movement to workflow a better world.
Project management software for real estate can help to centralize your workflow and keep all stakeholders on the same page. Real estate managers should be leveraging solutions that can support workflow management and operations. With the power of workflow automation, it has never been easier to streamline key processes as you embark on construction projects. We all know that the complexities of construction projects can often be overwhelming.
The Seattle-based cloud services engineering team at ServiceNow has cultivated a culture of creativity, risk-taking, and problem-solving—despite the weight of their work being deployed at a global scale across some of the most complex regulated markets.
Manual incident management is an enormous challenge facing today’s enterprises. It wastes time and money, and often results in unhappy customers who have to deal with unreliable services because of persistent, unresolved issues. Manual ticket generation can take 20 to 30 minutes, and routing another 90—assuming the ticket is delivered to the right team.
Threat actors have been a constant, persistent, and ever-evolving part of doing business in a digital world. For the entire history of digital business, security teams have been trying to keep pace with the threats. On a good day, they might be able to get a few steps ahead. But it’s always a chase. And it only takes falling behind one time to lose big.
