We at Ivanti are thrilled to announce our new strategic partnership with Intel. Offering Device-as-a-Service with self-healing capabilities for the next generation workforce, Intel® Endpoint Management Assistant (Intel® EMA) now integrates with the Ivanti Neurons hyper-automation platform. This partnership enables IT organizations to self-heal and self-secure with Intel vPro® platform-based devices—both inside and outside of the corporate firewall.

At ServiceNow, our mission of making the world of work, work better for people, drives everything we do. Returning to work safely remains a priority for businesses across the globe. In only two months since the initial release of the ServiceNow® Safe Workplace Suite, more than 500 organizations have downloaded our Safe Workplace apps. These organizations include Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas.

As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding to the workload of your existing front-line workers? In a world of digital transformations and disruptions, providing swift and complete customer service is about finding and fixing gaps in existing incident management processes using data analytics.

Following our Identification and Reconciliation post in this series, I wanted to briefly introduce the Identification Rule, a key part of the IRE system. We’ll continue to dig into IRE with this series, check back for more soon. Now that you’ve decided to funnel all of your Configuration Items (CIs) into ServiceNow via IRE, we need to sort out what each item is, and how it should be marked as unique. Identifications Rules perform this step with two distinct parts.

Today is the day! We've just published this press release announcing our brand new Ivanti Neurons platform! What it is: Ivanti Neurons is a new hyper-automation platform that empowers organizations to proactively, predictably and autonomously self-heal and self-secure devices, and self-service end users. Ivanti Neurons augments IT teams with automation bots that detect and resolve issues and security vulnerabilities while improving the accuracy, speed and costs of services IT delivers.