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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

ITOM podcast episode 1 is out! Learn the basics of VPNs to enable your remote workforce

The wait is finally over. The first episode of our weekly podcast series aimed to alleviate all your remote work hassles is out. The efficacy of remote operations depends on a robust virtual private network (VPN). VPNs help facilitate remote work by acting as a conduit between an organization’s remote workers and its private network. VPNs ensure a safe passage for the transmission of business-critical data and grants end users access to on-premises services to maintain operational continuity.

7 Considerations for Campus IT During the '20-'21 School Year

When COVID-19 hit in the spring and schools quickly transitioned to remote learning, we saw in real-time how important IT departments in education are. It was IT’s quick thinking that helped administrators, teachers, and students continue in their learning environments. Now that the ‘20-’21 school year is ramping up, it’s important that IT leaders in education continue on the path to success and plan for the expected and unexpected.

Adapting Your Cybersecurity Habits With Ivanti Neurons

Tuesday morning you roll out of bed, turn off your alarm, tiptoe down the stairs, retrieve your paper, flip the hallway lights on, feed the dog, and start making coffee—in five minutes. Performing this series of early-morning tasks is called chunking. Certain neurons in the brain “bookend” the habit for you, signaling the routine has started (the alarm) and ended (coffee).

How Deloitte uses the Now Platform to serve clients worldwide

Deloitte had a problem to solve. It’s the world’s largest professional services company, with 300,000 employees in 150 countries and territories around the world. The firm’s leadership recognized that as demands on its workforce increased, inconsistent approaches to service management were impeding Deloitte’s ability to consolidate and scale worldwide. Deloitte addressed this and other growth issues by adopting the Now Platform as a foundation of its digital transformation.

Ivanti's Latest Service and Asset Management Enhancements Resolve up to 80% of Issues Before Users Report Them

The theme for Ivanti this summer has been one of transformation, and in keeping with that theme, today we announced enhanced capabilities for the Ivanti Enterprise Service Management portfolio. Leveraging Ivanti Neurons, these enhancements include: The new releases give service desks greater visibility—in real time—to actionable information across their device estate to improve the accuracy, speed and efficiency of services delivered.

New integration with Uber for Business gets employees safely moving again

I miss being in a car. I really miss having someplace to go! But I’m also glad that when it’s safe to go back to our offices, I’ll have the option of commuting with Uber for Business, right from my ServiceNow Safe Workplace suite. We launched the ServiceNow Safe Workplace suite two months ago. It includes apps that help companies prepare for and facilitate a safe and effective return to their respective workplaces.

Hardware Asset Management: Knowing When to Upgrade

When is it time to say goodbye? For a hardware device, that question can be tough to answer. Though the device has been in the environment for several years, there is still usable life left. So why would we retire and dispose the device and spend additional money on a replacement? With the device’s lifecycle information, that answer becomes much clearer.

Workspace Control Now With Ivanti Neurons for Edge Intelligence

Following the formation of the Independent Business Unit earlier this year, we’ve been refocusing our attention on Ivanti Workspace Control. With the previous release being mainly focussed on maintenance, security, and performance improvements, this Workspace Control 2020 release will be our first major release since then. Workspace Control 2020 introduces several significant new features while also incorporating many of your User Voice requests (please continue to share with us).