The latest News and Information on IT Service Management, Service Desk and related technologies.
Here at Ivanti, we are excited about Android 12. I’m pleased to share that we offer day-zero compatibility and key feature support across the Ivanti product portfolio for the new features built into Google’s updated OSs. Android 12 brings plenty of new things to see and experience with a combination of security and privacy.
When I started as a data engineer almost 20 years ago, I designed, developed, and implemented a worldwide sales reporting system for my employer using an enterprise data warehouse. Using analytical packages, my team drove quantifiable sales by transforming the way our company leveraged data. Even at the start of the millennium, it seemed obvious that studying analytics was a game-changer.
The service-level agreement (SLA) is a key component to any master service agreement (MSA) for any MSP looking to set clear guidelines with their customers on the services offering. Most of the MSAs I have reviewed outline exactly what the MSP is contractually obligated to provide the customer or business. The SLA is part of the contract where both the provider (you) and customer (them) agree on the IT services delivery model.
Business process automation could be a game-changer for the efficiency of your organization’s workflow. A recent report found that 43% of organizations say that they plan to reduce their workforce due to technology integration. More than 80% of organizational leaders report that they are speeding up work process automation and expanding their use of remote work.
Managing inventory is not as simple as it seems, especially when you have a huge office, multiple facilities, or multiple branches to control. Inventory management includes lots of factors that impact business and inventory is crucial for business and it can be a major part of your business, or it can be MRO (Maintenance repair operation).
Cybersecurity Awareness Month, now in its 18th year, is an opportunity to highlight the continually escalating conflict that is, for the most part, hidden from the public – unless it becomes media-worthy. Every day, those who are responsible for security (IT staff, threat and security analysts to CISOs) face new challenges. Digital transformation has accelerated at hyperspeed because organizations are focused on adjusting to COVID-19 disruptions.
Productivity is defined by measuring the amount of output over a given time frame. However, this discounts the quality of output, which is crucial in moving toward a more complete definition of productivity. Relating to services, increases in productivity generally highlight the amount of feature releases over time. This leaves out the critical measurement of quality compared to quantity. This is where a Service Catalog can greatly enhance true productivity within an engineering organization.
The COVID-19 pandemic brought connectivity to the forefront, as companies quickly shifted to remote working. As the new world of hybrid work emerges, connectivity continues to be at the center of conversations, putting pressure on telecommunications companies to deliver. At the same time, customers are demanding a better user experience with more consistent, high-quality service, shorter wait times, and personalized interactions.
