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The latest News and Information on IT Service Management, Service Desk and related technologies.

Is CMMS the Right Option for Asset Maintenance & Work Orders Management?

Still, there are lots of organizations that struggle in their daily operation. The reason is assets are not performing as per the expectation, or sudden asset failure occurs frequently. When assets are maintained, asset performance is optimized, and asset life is increased as well. Furthermore, it decreases sudden asset failure, so productivity increases. In the market, there are lots of options available which can help in asset maintenance. One of the options is CMMS software.

Banking on change: The future of customer service in financial services

Fintech companies around the world are transforming how financial services are delivered. Nowhere is that more apparent than in customer service, especially around complaints, disputes, and fraud operations, with new entrants redefining what good looks like. Australian firms such as Afterpay, the buy-now, pay-later giant acquired by Square, have succeeded by offering new products and experiences in line with consumer preferences for simple, intuitive, streamlined services.

What is SD-WAN

SD-WAN is software to help manage the WAN. It makes the management and operation of a WAN by decoupling the networking hardware from its control mechanism and making it more straightforward. SD-WAN is a transformative technology used to simplify IT infrastructure management through a virtual WAN architecture that securely connects users to their applications. To understand SD-WAN, we should start with the traditional WAN.