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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Monitoring + ITSM + CMDB: Together in Perfect Harmony | Netreo On-Demand Webinars

Considering monitoring systems normally do not include ITSM functionality, it’s paramount that monitoring and ITSM tools work in sync. While both solutions often share an overlapping dataset, the parallel nature for each tool type can lead to conflicts, which in turn impacts the efficiency of IT operations. View this webinar to explore the best ways to make your ITSM/CMDB and monitoring integration seamless and easy, and streamline your operations process so efforts can be applied to resolving technical challenges rather than spending valuable time chasing down data synchronization issues.

Connection Center for ServiceNow Deep Dive

Take a deep dive into our SCOM Connection Center for ServiceNow. Discover how to convert critical SCOM alerts into actionable ServiceNow incidents with real-time, two-way synchronization. Plus, find out how we use out-of-the-box, code-free integration to get SCOM and ServiceNow working as one! You can download a FREE 30-DAY TRIAL on our website.

Alloy Software Wins Globee in the 16th Annual 2021 IT World Awards

BLOOMFIELD, N.J., June 24, 2021 (Newswire.com) – Alloy Software, a leading provider of ITSM and ITAM solutions, announced today that The Globee® Awards had named Alloy Software a winner in the 16th Annual 2021 IT World Awards®, in the IT Service Management category. These prestigious global awards recognize software vendors with advanced, ground-breaking products, solutions, and services in all areas of technology and cybersecurity.

A Look Back at the Year That Was

Remember where your business was a year ago? Remember where you were a year ago? How could anyone forget? As the seriousness of the pandemic became apparent, nearly every business experienced chaos and confusion. What was reliable and routine suddenly became ambiguous and unsure—in literally a day. Offices, factories, retail stores, and restaurants were shut down, and employees were sent home.

HR Service Delivery: What Modernizing Can Do For Your Organization

When it comes to running a Human Resources (HR) department successfully, it’s a balancing act of maximizing budget and productivity. HR is a core part of the enterprise, but it is often up against flat or shrinking budgets. A lot of time gets invested into searching for ways to eliminate full-time employee hours spent on tedious manual tasks and re-shift its staff’s focus to driving more strategic initiatives.

3 ways to manage digital risk in any organization

Digital transformation is vital to business today. However, it can increase digital risks, which can take many forms. To help ensure your organization is protected against business disruptions, noncompliance, and errors, you need a robust digital risk management program. Our three-part Managing Digital Risk and Beyond webinar series is designed to help you prepare for, manage, and address digital risks in your organization: Develop a risk management program.

PagerDuty Summit21 Keynote: DigitalOps Now: Go Digital First with Modern Digital Ops Management

To succeed in a world of digital first customer experiences, operations must also be digital first. Join PagerDuty CEO Jennifer Tejada & CPO Sean Scott as they share the latest PagerDuty innovations and our vision for the future of work. Don't miss exclusive fireside chats with Fox Corporation executives Paul Cheesbrough, CTO & President of Digital and Jeff Dow, EVP for Media and Broadcast, as well as Kim Hammonds, Investor and Board Member at Zoom, Box, Tenable and UiPath and The Goldman Sachs Group, Inc.

How service provider Infosys delivers speed, efficiency

To drive agility, innovation, and excellence, businesses must continuously re-examine their processes. However, embracing new technologies and implementing fresh applications can be a complex and expensive operation. It can also distract attention from day-to-day business. That’s why more and more global companies turn to a managed service provider like Infosys, so we can take the strain.

SCOM Connection Center your single source of truth for all your enterprise tools

Most companies have SCOM. But you can never realize the true value of SCOM unless you integrate it with your other tools! Here at Cookdown, we’re passionate about making SCOM integrations, which is why we are so excited to announce the launch of our SCOM Connection Center. Now you can connect SCOM to anything with an API, allowing you to send notifications in real-time to any location or device.

The Increasing Popularity of Ransomware Amongst Cybercriminals

Cybercriminals are becoming increasingly savvy and ransomware attacks have soared over the last decade. A recent PwC UK Cyber Threat Intelligence report revealed a spike in cybersecurity incidents which have significantly affected many organisations that are already dealing with challenges caused by the pandemic.