IDC recently surveyed nearly 2,000 IT and business executives on their maturity as it relates to organizational agility. Although the vast majority identified agility as a critical business capability in a digital economy, less than 15% identified as extremely agile.

Workflow automation software has the potential to be a complete game-changer for teams that lack efficiency. To drive productivity and squeeze more value from the talent on your team, you must have the right systems in place. With the power of workflow automation software, you can unlock the potential of your team and improve customer experiences.

Summer safety is usually all about life jackets, pool floaties, outfitting your boat with a carbon monoxide detector and slathering on plenty of SPF. I have one more thing to add to your list this summer: Security to protect your people, your brand and your data. In 2020, the business world struggled with the abrupt shift to remote work. Corners were cut. Compromises were made. Business leaders, IT staff and employees alike did the best they could with what they had.

When I transitioned from working in higher education to working for the city of Santa Monica in 2017, I was shocked to find a reliance on paper-based, manual processes. That’s not what you’d expect from a city government with a $40 million municipal fiber network providing ultrafast broadband. It got me thinking about our citizen experience and how we should improve it to provide secure, anytime, anywhere access to services for our 93,000 constituents.

High-profile analyst firm Omdia completed its vendor-landscape Universe study, Selecting an AIOps Solution, and we’re excited to announce ServiceNow was named a Leader in the AIOps space. Omdia focused on real-world usage of AIOps rather than exclusively on technology for technology’s sake.

We’ve reviewed the year that was, how business big and small had to fast forward their digital transformation to accommodate remote work and keep their businesses in business. Some IT leaders have said because of the pandemic, they were able to expedite digitalization and digital transformation within their organizations. Efforts previously envisioned to take months or years were moved forward and achieved in a matter of weeks.

A 2020 McKinsey Global Survey found 31% of organizations have fully automated at least one business process, and another 35% of organizations were piloting automation of at least one process. Although automation has streamlined workflows to some degree, it doesn’t provide visibility into processes to aid optimization efforts.

With organizations relying increasingly on software applications that they use, it is critical to understand what software applications you have, who are making use of them, how are they supported, and what is the cost associated with them. Software asset management (SAM) practices that are well-developed and well-understood are the key to maximizing the value from your software assets.

Do your projects often lack a sense of general direction? Are you regularly confused about what you should be doing next? To be productive and efficient, you should implement a project management workflow into your operation. This can help to bring order to chaotic situations and enhance your team’s productivity across the board. A project management workflow is a crucial component of any effective operation.

At ServiceNow, our people show up every day driven by a core set of values aligned to a single mission: Inspire our customers to workflow any challenge. This includes helping our customers be successful as they operate within a complex and dynamic regulatory landscape.