Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Cloud Security - Indiana Bob's Server Closet Versus Data Centers | Ep.28 Security Insights Podcast

Sep 21, 2023 By Ivanti In Ivanti
Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.
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Exploring the Realm of Helpdesks: Your Complete Guide | Infraon

Sep 21, 2023 By Infraon In Infraon
Are you ready to delve into the captivating world of helpdesks? Join us as we'll take you on a step-by-step exploration of helpdesks. Learn about their pivotal role in troubleshooting, their exceptional ability to predict and prevent issues, and how they pave the way for quick solutions and delighted customers.
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ServiceDesk Plus overview demo

Sep 21, 2023 By ManageEngine In ManageEngine
ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top-notch IT service delivery. With advanced ITSM functionality and easy-to-use capabilities, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction.
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startingpoint

Consulting Operations Management: Streamlining Your Approach

Sep 20, 2023 By StartingPoint In StartingPoint
Consulting operations management is an essential discipline that can shape the fortunes of a firm. As professionals explore operations management, they often grapple with pressing concerns: With many years of experience in consulting and operations management, I've delved deep into these challenges, surfacing with actionable insights and tested strategies. This article is for consultants eager to amplify their operational efficiency. Every consultancy's journey is unique, but some roadblocks are universal. I aim to guide you through the choppy waters of consulting operations.
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Infraon

The Ultimate Guide to IT Asset Management: A Step-by-Step Checklist

Sep 20, 2023 By Suraj Niyogi In Infraon
Are you still relying on spreadsheets and a pen-and-paper approach to track your company’s assets? Although using manual procedures to keep track of your equipment makes sense, these asset management methods are outdated and error-prone. In fact, 46% of organizations say that human error is their biggest challenge when it comes to effectively reporting on assets. So, as your company grows and expands, you need to implement more mature processes to derive the most benefits from your ITAM tools.
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solarwinds

Understanding Enterprise Service Management and the Benefits for Your Business

Sep 20, 2023 By Sean Sebring In SolarWinds
According to a study conducted by the Service Desk Institute, Enterprise Service Management (ESM) strategies were adopted by 68% of organizations by mid-2021. This was a 58% increase from two years prior when ESM solutions were far less prevalent. So, what drove such a dramatic increase in ESM strategy adoption? Most likely the overwhelming benefits of ESM.
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InvGate

Everything You Need to Know About Compliance Management

Sep 20, 2023 By Sophie Danby In InvGate
Compliance Management is the practice that helps organizations comply with their legal, security, and regulatory requirements. It can support effective Risk Management and improve operational efficiency, reputation, and trust. In this article we will investigate the main activities involved in this practice, explore the implementation process and some challenges to look out for in the way. To finish off, we will see how InvGate Insight can help you streamline some key activities in this process.
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InvGate

InvGate Insight Adds New Software Compliance Features

Sep 20, 2023 By Melisa Wrobel In InvGate
We are very excited to announce that InvGate Insight has added a Software Compliance feature to enhance our users’ Software Asset Management capabilities. Ensuring compliance will allow organizations to avoid legal or financial fines and costly downtime, and at the same time, improve their software resource allocation. So, let’s see what this new module is all about and how it can level up your day-to-day IT Asset Management (ITAM) operations!
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A stepbystep guide to planning and measuring digital employee experience - DEX

Sep 20, 2023 By Ivanti In Ivanti
When budgets are closely scrutinized you need to justify every investment, especially the long-term one which results aren’t visible overnight. Digital employee experience (DEX), though a strategic initiative, may prove challenging to push forward without a clear roadmap or measurement of every step. During this 30min webinar we tackle how to plan your DEX initiative, step-by-step. We’ll discuss a staggered approach that instantly helps your IT and security operations, whilst improving DEX in the long term.
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servicenow

Quickly get started with generative AI on the Now Platform

Sep 20, 2023 By ServiceNow Blog In ServiceNow

There’s no doubt that generative AI and the productivity it promises have captured the world’s imagination. We’ve talked about applying AI to just about everything—from those soul-crushing tasks we never want to do again to dreams within our grasp for the first time. Goldman Sachs estimates that generative AI could add nearly $7 trillion to global gross domestic product (GDP) in the next decade.

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