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The latest News and Information on IT Service Management, Service Desk and related technologies.

Onboarding Workflows: Streamlining The First Step To Employee Success

When it comes to employee success, the power of onboarding workflows cannot be understated. If you've landed here, there's a good chance you're grappling with the challenge of assimilating new hires seamlessly into your organization. Sound familiar? ‍ ‍ Fortunately, this article delves deep into answering those concerns, and more. ‍ I've worked with industry leaders to refine and perfect the art of onboarding.

James Gander on the Power of ITSM Simulation in Training

Traditional IT Service Management (ITSM) training methods have long been associated with uninspiring, dry experiences. It's time to introduce a game-changer – ITSM simulations. This innovative approach is poised to completely transform the training landscape by reinventing how we grasp and implement ITSM principles. Simulations represent a paradigm shift in training, providing a hands-on, immersive learning experience that allows participants to apply ITSM principles in real-world scenarios.

"What made me invest in DEX"- an interview with an IT leader

Everywhere Work has heightened the need for improving the digital employee experience (DEX). Yet, 56% of IT professionals say that they don't have a high level of buy-in from their C-suites for a DEX initiative. This raises the question, how can IT teams secure buy in for their DEX initiatives and become a true strategic business partner? Tony Miller, Vice President of Enterprise Services at Ivanti, sat down to discuss recent research findings and what led him to become an internal ambassador for DEX.

What is CMDB?

A Configuration Management Database (CMDB) like ServiceNow CMDB serves as a centralized repository for comprehensive information about the various components of an information system. These components, known as Configuration Items (CIs), encompass hardware (such as servers and switches), software applications, network paths, and even individuals or documentation.

Cloud Security - Indiana Bob's Server Closet Versus Data Centers | Ep.28 Security Insights Podcast

Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.

Exploring the Realm of Helpdesks: Your Complete Guide | Infraon

Are you ready to delve into the captivating world of helpdesks? Join us as we'll take you on a step-by-step exploration of helpdesks. Learn about their pivotal role in troubleshooting, their exceptional ability to predict and prevent issues, and how they pave the way for quick solutions and delighted customers.

ServiceDesk Plus overview demo

ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top-notch IT service delivery. With advanced ITSM functionality and easy-to-use capabilities, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction.

Securing IoMT Devices: Best Practices for Hospitals to Prevent Cyberattacks

The Internet of Medical Things (IoMT) has revolutionized the healthcare industry, connecting medical devices to the internet and allowing for greater patient care. However, with this new technology comes new security threats. Hospitals must be aware of these risks and understand how to find, fix and secure connected medical devices to protect their patients from cyberattacks.