Operations | Monitoring | ITSM | DevOps | Cloud

The current days of remote work and “IT Ops from home” may or may not be here to stay, but they definitely reinforce the need for consolidating and modernizing our monitoring. The challenges which multiple siloed tools create for understanding the big picture are only exacerbated by having just one screen to look at when monitoring our IT from our kitchen table.

Coronavirus (COVID-19) is greatly impacting the lives of organizations, employees and stakeholders. With the outbreak’s rising impact, more employees are migrating to remote, work-from-home practices as means of achieving “social distancing.” However, inevitable challenges are emerging with remote workdays. Obstacles include, but aren’t limited to, employee isolation, diminished productivity and poor team communication or collaboration.

Coronavirus has been a shock to the system for many IT organizations that are traditionally accustomed to working together in person. When you’re in an office, you can often use informal methods of communication—like swinging by someone’s desk, calling them on their office extension, or even imparting critical information when you run into them in the company cafeteria.

We’ve already heard from a couple of customers that continuous operation of critical IT is a ‘must’ in our turbulent times. Not only to facilitate remote work and home office for an unprecedented number of workers but also to keep critical IT infrastructure going. Our customers attest that Enterprise Alert is most critical for them in today’s challenging times and it helps them to stay afloat and be fully operational from their home offices.

Atlassian’s Jira is an issue and project tracking software that helps plan, track and manage projects. Jira is also used by customers and internal teams to log issue tickets for the product and engineering teams to look into and resolve. This forms a feedback loop between the customer-facing and product teams to help drive and deliver the best possible software. Jira is widely adopted by Agile development teams to customize workflows and embrace collaborative resolutions to ship good software fast.

The coronavirus (COVID-19) pandemic has forced many global enterprises to temporarily shut down their operations, resulting in lost productivity and revenue losses. Yet, with a business continuity management (BCM) strategy, enterprises are well-equipped to limit business interruptions until the pandemic passes.

The unexpected and sudden shift to remote working introduces a new set of problems within the incident response space. And while each organization needs to take its own unique circumstances into account, this post outlines the best practices and steps that can be taken in the right direction in keeping operations both productive and proactive.

A Network Operations Center (NOC) is a location from which IT support technicians can supervise, monitor, and maintain client networks and infrastructure. Because they act as a central nervous system for many organizations, NOCs are typically located in a central physical location. The global coronavirus (COVID-19) pandemic is an unprecedented situation that is creating new challenges for everyone—and that includes NOCs.