Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

PagerDuty Integration Spotlight: Honeycomb

Honeycomb delivers observability for modern engineering and DevOps teams to observe, debug, and improve production systems efficiently. The PagerDuty + Honeycomb integration uses Honeycomb Triggers to notify on-call responders based on alerts sent from Honeycomb. This integration is maintained and supported by Honeycomb. Liz Fong-Jones from Honeycomb joined us live on Twitch to share more about how Honeycomb and PagerDuty can be used together to help your teams and to do some live investigation into Honeycomb’s own performance data.

4 xMatters Use Cases That May Surprise You

xMatters is part technology, part service reliability, and a little bit of magic. If you’ve spent time on the xMatters website, you’ll likely have seen a number of valuable use cases for the platform—it can alert SREs when there’s a website outage, it can accelerate product development for DevOps teams, it can manage on-call schedules and alerts for support teams.

The Cost of Increasing Incidents: How COVID-19 Affected MTTR, MTTA, and More

Digital transformation accelerated for many companies during the last 18 months. While it may have been on the agenda prior to COVID-19, teams were pushed to extreme speeds to digitize and meet the rising online demand. During this time, organizations learned important lessons that they’ll carry on with them into this new future. Leaders can take these learnings and use them to build better products, healthier and more efficient teams, and a happier customer base.

Monthly Moo Update | October 2021

There’s a number of monitoring and observability solutions on the market today. It almost reminds me of the automobile market and the endless number of automobiles available. Sure, they all get you from point A to point B, in some way. But some automobiles do it faster, smoother, more efficiently, with guidance, more comfort, storage space, perhaps towing capability, and even autonomously. Moogsoft is the automobile you’ve been dreaming about in the monitoring and observability market.

FireHydrant expands Reliability Platform with Service Catalog

Today, we are happy to announce the launch of Service Catalog to help you better manage, query, and learn about the services that exist in your infrastructure. At FireHydrant, we envision a world where all software is reliable, and we’re on a mission to help every company that builds or operates software get closer to 100% reliability. Service Catalog helps you get closer to 100% reliability.

PagerDuty Integration Spotlight: InfluxData

InfluxData is an Open Source Platform built for metrics and events — a platform that is purpose-built for time series data. The essential time series toolkit — dashboards, queries, tasks and agents all in one place. InfluxDB is even more programmable and performant with a common API across OSS, cloud and enterprise editions. Send events to PagerDuty to keep your teams informed. Check out InfluxData’s integration.

Facebook, Instagram, and Whatsapp's Outage - Understanding MTTR

Yesterday the most used social media platforms in the world were inaccessible for 6 hours straight. Later, in a press release, Facebook revealed that the outage was due to configuration changes in their routers. There is no doubt that Facebook has an intense incident response plan, yet a small blind spot resulted in a significant business interruption. So how do we avoid this? The truth is, outages and performance issues are bound to happen in any network.