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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Incident.io

Why engineering teams are moving from PagerDuty to incident.io On-Call

Mar 3, 2025 By Stephen Whitworth In Incident.io
Recently, we hosted a webinar on migrating from PagerDuty, where we explored why so many engineering teams are rethinking their on-call tools. This blog post is based on that conversation, diving into the frustrations teams face with PagerDuty and how incident.io On-Call offers a better way forward.
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onpage

From Beeps to Breakthroughs: How Mobile Apps are Taking Over Pagers in Healthcare

Mar 3, 2025 By Zoe Collins In OnPage
In recent years, the healthcare industry has been facing a pivotal shift on the communication front, with smartphones outpacing pagers as the tool of choice. So, I want to highlight how this shift came to be and why legacy pager systems fall short in the era of real-time communication and collaboration. From patient outcomes to streamlining workflows, I will uncover how HIPAA-compliant mobile technology is transforming the way doctors, staff, and patients communicate.
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firehydrant

Signals Turns One! A Year of Growth and Innovation

Mar 3, 2025 By Jessica Abelson In FireHydrant
A year ago, we launched Signals with a simple but powerful idea: on-call shouldn’t be a painful juggling act. Too often, teams had to bounce between separate alerting and incident response tools, slowing everything down when speed mattered most. And traditional on-call tools? They were built around services, not the people responding to them.
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xMatters

A Complete Guide to Digital Operations

Mar 3, 2025 By xMatters In xMatters
In today’s fast-paced digital landscape, organizations must ensure their IT infrastructure is resilient, scalable, and efficient. Digital operations encompass the strategies and tools that keep businesses running smoothly by minimizing downtime, optimizing performance, and enhancing collaboration. As organizations transition to cloud-based solutions and microservices, the complexity of managing digital services increases, making robust digital operations more critical than ever.
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squadcast

Incident Management Team: Roles, Structure & Best Practices

Feb 28, 2025 By Vishal Padghan In Squadcast
Businesses must always be prepared to handle unexpected disruptions. Whether it's a cybersecurity breach, a system outage, or a natural disaster, an efficient Incident Management Team is crucial for minimizing damage and restoring normal operations quickly. This specialized team ensures that incidents are identified, assessed, and resolved in a structured and efficient manner, safeguarding business continuity and customer trust.
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onpage

Why OnPage Outperforms Epic Secure Chat for Critical Communication

Feb 28, 2025 By Ritika Bramhe In OnPage
Electronic Health Records (EHRs) like Epic are undoubtedly pivotal to modern healthcare. With their intuitive interfaces and deeply integrated clinical decision support systems, Epic has become a cornerstone in patient care. But when it comes to communication, particularly for urgent and critical workflows, Epic Secure Chat often leaves healthcare providers searching for alternatives. At OnPage, we’ve built a platform specifically designed to meet the nuanced demands of healthcare communication.
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APAC Rundeck by PagerDuty Meetup - February 2025

Feb 28, 2025 By PagerDuty In PagerDuty
Join us for an informal 1-hour virtual event where the open-source Rundeck by PagerDuty community comes together to share automation stories and use cases. Whether you're new to Rundeck or looking to elevate your automation game, this meetup is packed with valuable takeaways for everyone! Automating with Rundeck for Smarter Operations Jade Chen, Associate DevOps Engineer at MYOB, shares how Rundeck by PagerDuty is a powerful ally for enhancing team’s efficiency and improving customer service through automation features and remote API calls.
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Demo Roundups! Security Incident Management

Feb 28, 2025 By PagerDuty In PagerDuty
Cyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency. Host: Mandi Walls (DevOps Advocate @ PagerDuty) Guests: PagerDuty’s Casey Clems (Security Engineer) and Sam Ferguson (Principal Product Manager).
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xMatters

IT Service Management (ITSM): A Complete Guide

Feb 28, 2025 By xMatters In xMatters
As digital transformation accelerates, organizations face increasing complexity, tighter budgets, and relentless pressure to provide exceptional service. This creates a constant challenge in balancing cost, stability, and service. IT Service Management (ITSM) strategically designs, delivers, manages, and improves IT services by aligning them with business goals and optimizing service delivery.
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onpage

The Importance of Automated Incident Notification for Cybersecurity Teams

Feb 28, 2025 By Judit Sharon In OnPage
In today’s digital landscape, cybersecurity threats are evolving at an unprecedented rate. Organizations must be prepared to detect and respond to incidents swiftly to mitigate potential damage. One of the most critical components of an effective incident response strategy is an automated incident notification system like OnPage. Such systems ensure that on-call cybersecurity teams receive alerts in real-time, enabling them to take immediate action.
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