Operations | Monitoring | ITSM | DevOps | Cloud

July 2025 saw several significant service disruptions affecting the education technology (EdTech) ecosystem. From online learning platforms to creative tools used by teachers and students, these outages caused widespread frustration. StatusGator monitored and detected these incidents, providing early alerts to help schools and organizations stay informed.

"Show me all critical incidents from the last week." "Create an incident for the payment API being down." "What was the root cause of that database incident last Tuesday?" If you've ever wished you could just ask Claude (or any MCP client) to handle incident management tasks instead of context-switching between chat and your incident management dashboard, you're going to like what we built.

When a critical system goes down at 3 AM, the difference between a quick resolution and hours of costly downtime often comes down to one role: the incident commander. This person serves as the central coordinator during IT incidents, making crucial decisions that can save thousands of dollars per minute.

Imagine you’re working on a hospital floor when suddenly a patient’s condition starts to deteriorate. What happens next can mean the difference between life and death. That’s where a Rapid Response Team (RRT) steps in: a specially trained group of healthcare professionals who respond quickly to patients showing early signs of crisis to prevent emergencies like cardiac arrest or respiratory failure. But how common are these teams? What do they really do day-to-day?

‍ On August 2, 2025, a key part of the EU AI Act comes into force. It has serious implications for how you manage incidents related to artificial intelligence. ‍ While the full regulation will not apply until 2026, new obligations for providers of general-purpose AI (GPAI) models begin this summer. If you are building or deploying AI-powered services in Europe, the clock is ticking.

Organizations migrating from Opsgenie and other legacy incident management platforms are discovering that basic connectivity monitoring isn’t enough for modern operations. While Opsgenie Heartbeats and similar traditional heartbeat features offer simple binary status checks of system availability, PagerDuty’s AIOps-powered approach transforms system health monitoring from reactive alerting into intelligent, automated operational intelligence.

There’s no shortage of hype around AI in operations, but recognition from a trusted source like GigaOm cuts through the noise. We are excited to share that PagerDuty earned a top spot as a Leader and Outperformer in the 2025 report. It’s recognition that reflects the progress we’ve made in delivering an AI-powered platform that actually helps teams move faster, reduce costs, and operate with confidence in complex environments.

I curated a list of the 10 best Live Call Routing software for incident management. To compare them, I created a checklist of essential features. I then read their documentation to see how they stacks up against my checklist. And finally, I encapsulated the results in three tables: If you are new to live call routing, I’ve included a section that covers the basics for you. Let’s get started! Key highlights.