Operations | Monitoring | ITSM | DevOps | Cloud

IT operations is at a crossroads. The increasing complexity of IT infrastructure and software is challenging IT teams and the business. So this year we decided to focus our survey on what IT Ops execs, managers and practitioners think about the current state of their operations, the future of their systems and the role automation and AIOps might play in their transformation.

OnPage provides a reliable incident alerting solution, built for today’s healthcare providers and IT professionals, ensuring that important notifications are sent to the right individuals at the right time, every time. Adopting OnPage as a pager service or IT alerting solution equates to HIPAA-compliant exchanges, without human errors or complications.

Yesterday, we kicked off PagerDuty Summit by launching new features that support the themes of Visibility and Intelligence. If you missed the keynotes or want to know more, check out this blog post. Today, we are making several announcements around two other themes that our CEO Jennifer Tejada touched on during her keynote yesterday: Platform and People. In fact, these themes are so closely related that we refer to them as one—that PagerDuty is a platform for people to do real-time work.

Much has been said about how Artificial Intelligence (AI) is already proving its ability to transform business, as well as the way most people live. In fact, according to Accenture’s “ExplAIned: A Guide for Executives,” AI is on par with such life-changing innovations as electricity and the internal combustion engine, and is no longer science fiction.

Today at PagerDuty Summit 2019, we announced PagerDuty for Customer Service—a powerful new way to connect Customer Service teams to engineering and IT teams. We were also excited to debut two new partner integrations with Zendesk and Salesforce Service Cloud, and we can’t wait to show users how PagerDuty and our customer service ecosystem partners help connect the right teams so they can work together and resolve issues quickly to reduce customer impact.

At PagerDuty, we continually innovate every month (check out our What’s New page for the latest updates). But while we ship product continuously, we also save a plethora of new and improved capabilities to share with our customers at PagerDuty Summit, our annual customer event.

Monitoring systems gather and log a wide range of performance data on a diverse range of targets—from applications to user experience, networks, servers, and more. Usually, monitoring is conducted under runtime conditions, but synthetic monitoring can also be used to simulate loads and test the resilience of web services, for example.

When PagerDuty’s VP of Product Management Rachel Obstler announced the beta version of our new Slack integration in April in her “Anticipating, Monitoring, and Managing Incidents via Slack” panel at Slack Frontiers, we expected significant interest in the integration among our customers.