The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
When a critical incident strikes and hampers your business operations, it's how you handle what comes next that will make all the difference to the extent of damage and the length of downtime. Chaos in the aftermath does not need have to be the default. Your team can stay focused and cool-headed with a solid incident response (IR) plan.
ITOps teams are challenged today like never before, overwhelmed by IT noise and constantly fighting fires. And for the business this often means higher operating costs, performance and availability issues, and risks to enterprise digital initiatives. So what’s an IT Ops guy/gal gotta do? Well, lately there’s been talk about “a new sheriff in town” that claims to be able to solve this challenge, and its name is AIOps.
IT service alerting (ITSA) tools automate ticketing system workflows by incorporating intelligent alerts into the creation of a ticket. These capabilities don’t only enable IT support teams to consistently deliver great services, but they also improve their collaboration and productivity. That’s why in order to extract the full value from ticketing systems, teams should consider closing the loop by complementing their ServiceNow instance with trusted ITSA solutions such as OnPage.
Ever go to a status page and it says everything is operational when it definitely isn’t? You refresh maddeningly thinking it might be you. You ponder if the bill for the internet has been paid. Then, as a last resort, you check Twitter only to discover hundreds of people are experiencing the same problem. This is common, and because of it, we’re happy to release out integration with Statuspage.io!
Technology and digitization are disrupting every industry—and healthcare is no exception. In this time-critical industry, patient care needs to be efficient and convenient. This is increasingly evidenced by the rise of individualized healthcare via direct-to-consumer (D2C) and convenience care models such as telemedicine to find doctors, pay bills, schedule appointments, order prescription refills, receive consultations, and more.
Continuous improvement is one of the fundamental tenets of Agile methodology that PagerDuty’s product development teams emphasize. This already works fairly well at the individual team level via retrospective meetings and postmortems but sometimes we don’t notice larger or systemic issues that are outside the control of a single team. This blog will share the process that we use at PagerDuty to uncover those issues, the outcomes we have seen, and how we have evolved that process.
Our August update makes SIGNL4 fit for the new “Payment Services Directive 2”. In addition, we have added extended the mobile alert dashboard and added new metrics. The enhanced dashboard of the SIGNL4 mobile app now shows alert counters per ‘services & systems’ category. Here come the details….
Emergency callouts are some of the most important notifications a user can receive. With the optional ‘Emergency Callout’ add-on, the capability to reliably alert and notify large numbers of employees can become part of your Enterprise Alert installation. These callouts can tell users about dangerous situations such as inclement weather, fires in the building, or even security issues like active shooter in the building. It is imperative that users receive these notifications.
