Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

The Cost of Increasing Incidents: How COVID-19 Affected MTTR, MTTA, and More

Digital transformation accelerated for many companies during the last 18 months. While it may have been on the agenda prior to COVID-19, teams were pushed to extreme speeds to digitize and meet the rising online demand. During this time, organizations learned important lessons that they’ll carry on with them into this new future. Leaders can take these learnings and use them to build better products, healthier and more efficient teams, and a happier customer base.

Monthly Moo Update | October 2021

There’s a number of monitoring and observability solutions on the market today. It almost reminds me of the automobile market and the endless number of automobiles available. Sure, they all get you from point A to point B, in some way. But some automobiles do it faster, smoother, more efficiently, with guidance, more comfort, storage space, perhaps towing capability, and even autonomously. Moogsoft is the automobile you’ve been dreaming about in the monitoring and observability market.

FireHydrant expands Reliability Platform with Service Catalog

Today, we are happy to announce the launch of Service Catalog to help you better manage, query, and learn about the services that exist in your infrastructure. At FireHydrant, we envision a world where all software is reliable, and we’re on a mission to help every company that builds or operates software get closer to 100% reliability. Service Catalog helps you get closer to 100% reliability.

The Aftermath of the Facebook 6-Hour Outage

Less than 24 hours ago, the world came to a “social standstill” as Facebook, and its sister companies, WhatsApp and Instagram, became unavailable, leaving its 3.5 billion users in a flap. The outage, which lasted almost 6 hours, shut off access for users and businesses all over the world and caused ripple effects that we will likely continue to see in the immediate (and perhaps not-so-immediate) future.

PagerDuty Integration Spotlight: InfluxData

InfluxData is an Open Source Platform built for metrics and events — a platform that is purpose-built for time series data. The essential time series toolkit — dashboards, queries, tasks and agents all in one place. InfluxDB is even more programmable and performant with a common API across OSS, cloud and enterprise editions. Send events to PagerDuty to keep your teams informed. Check out InfluxData’s integration.