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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Process Automation v4.16.0 Release Notes

Aug 30, 2023 By PagerDuty In PagerDuty

Product Managers Jake and Forrest are back to share exciting new improvements in the 4.16.0 release of PagerDuty Process Automation. Big news in this release: your Process Automation Enterprise Runners can now access secrets from HashiCorp Vault services local to the Runner. Jake shows us how it’s done.

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Notification Alternatives to SMS

Aug 30, 2023 By PagerDuty In PagerDuty

Product Managers Abby Allen and Vivek Raj Saxena join Engineering Manager Girish Shankarraman to talk with Mandi Walls about the challenges and regulatory environment of SMS notifications. SMS is a popular notification channel for PagerDuty users but other types of notifications can get you important information faster.

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Enriching Incidents with Event Orchestration

Aug 30, 2023 By PagerDuty In PagerDuty

Event data isn’t always helpful. Instead of parsing this by hand and hoping you’re reading it right, enrich these incidents. Add key fields that tell you exactly what’s happening immediately with Event Orchestration.

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Incident Management

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Pausing Incidents with Event Orchestration

Aug 30, 2023 By PagerDuty In PagerDuty

Some incidents resolve themselves without any intervention. Getting alerted for these incidents is just an interruption that you don’t need. Pause incident creation and only get alerted if the incident doesn’t resolve in the usual timeframe with Event Orchestration.

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10 Reasons AlertOps is the Preferred PagerDuty Competitor

Aug 30, 2023 By AlertOps In AlertOps

PagerDuty recently made changes to their pricing plans by moving rules-based noise suppression features out of their Professional Plan into the Event Intelligence add-on module. AlertOps includes rules-based noise suppression features beginning in the Premium Plan. AlertOps plans offer more competitive noise suppression features vs PagerDuty plans.

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Pagerduty Pricing:10 Reasons Alertops Value Your Money

Aug 30, 2023 By AlertOps In AlertOps

Customers are not sure exactly which features they need to use when they sign up. After using PagerDuty, they discover they need to upgrade to another plan to get some features that they need. When compared to PagerDuty Pricing, AlertOps pricing plans are simpler and less confusing.

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The Unplanned Show, Episode 11: Donnie Berkholz on ITIL, DevOps and Platforms

Aug 29, 2023 By PagerDuty In PagerDuty

In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort.

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Three Teams That Can Use AIOps to Work Smarter, Not Harder

Aug 28, 2023 By Hannah Culver In PagerDuty

There isn’t a boardroom today that isn’t asking what AI and generative AI in application can help drive efficiency and accelerate their business. For organizations looking to capitalize on ML and automation to improve their efficiency during incidents, AIOps is a tangible, proven application thatproves to be an exciting opportunity for ITOps teams. As we’ve seen across market landscape evaluations, there are a number of ways that solutions can be implemented.

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How to use Key-Based Deduplication in Squadcast | Deduplication Rules | Squadcast

Aug 28, 2023 By Squadcast In Squadcast

Key Based Deduplication is an efficient way to avoid duplicate entries when processing incoming Events alongside existing Incidents. It generates a Deduplication Key using a user-defined template specific to events from an Alert Source. This key helps identify and group duplicates. This video explains how does Key Based Deduplication work and how to set it up effectively.

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Helm Dry Run: Guide & Best Practices

Aug 27, 2023 By Squadcast Community In Squadcast

Kubernetes, the de-facto standard for container orchestration, supports two deployment options: imperative and declarative. Because they are more conducive to automation, declarative deployments are typically considered better than imperative. A declarative paradigm involves: The issue with the declarative approach is that YAML manifest files are static.

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