There has been a tremendous amount of change around public safety over the last few years, especially regarding 911. Keeping up with Next-Generation 911 technology (NG911) and the wealth of information can certainly be overwhelming. To make matters worse, emergency callers are more mobile than ever before.

At incident.io, we’re continually building out our integrations to work with all the tools you already know and love. Next on the list, is our first bug tracker, Sentry. Try posting a Sentry link on your next incident to check it out.

Everbridge’s xMatters Digital Service Availability Platform is Improving Animal Rescue Response Times through WIRES in Australia.

A few weeks ago we had a major incident. We were releasing our Practical Guide to Incident Management, and after posting about it online an incident.io employee noticed that the page wasn’t loading. Just to set the scene, I’ve been at incident.io for 3 months and don’t have any experience of incidents in my previous role. When the team got paged I expected this to be one of those “follow along and learn how the wizards work their magic” exercises.

PitchIT is a competition for MSP innovators. The program is designed to showcase potential offerings that could be built or integrated into the ConnectWise platforms. It’s a 16-week accelerator program where AlertOps and the other participants will go through a rigorous business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.