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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

How MSPs Can Provide Irreplaceable Value in Uncertain Times

If you have been following the financial news lately, you have surely become all too familiar with the challenging economic conditions that have emerged in 2022. As rising inflationary concerns put pressure on the bottom line, decision makers within businesses of all sizes are suddenly having to re-evaluate strategies, forecasts, and expenses. This pivot to a more conservative outlook is not unlike the approach adopted by businesses at the onset of COVID-19.

Combining AIOps with Service Intelligence: Critical for Digital Service Uptime

For years, Artificial Intelligence for IT Operations (AIOps) applications have helped organizations streamline and improve their IT processes for better business results. But today, with rising disruptions and BCG research noting that 70% of digital transformations fail, these incidence response applications alone are no longer enough to maintain digital service uptime and ensure customer satisfaction.

Amazon OpenSearch + Squadcast Integration: Routing Alerts Made Easy

Developers often find comfort in embracing open-source software for numerous reasons. One of the most important reasons is the freedom to use that software anywhere and how they wish to. Amazon OpenSearch is an open-source search and analytics suite derived from Elasticsearch. It lets you perform interactive log analytics and real-time application monitoring with ease.

The Improved xMatters Group Experience: Product Feature Updates

We’re constantly looking for new ways to help DevOps, SREs, and operations teams automate operations workflows, secure infrastructure and applications, and rapidly deliver their products at scale. This commitment to our customers — and yours! — led us to redesign the way you experience groups in xMatters.

7 ways tagging incidents can teach you about system health

One of the most powerful ways to prepare for future incidents is to study and learn from patterns in past incidents. Blameless Reliability Insights highlights these patterns for you, with out-of-the-box dashboards that automatically collect and present all types of statistical information about your incidents.

Making the wrong choice on build vs buy

A few years ago I’d just moved to London and started out at my first software job. I was having a great time building things and making new friends, and one evening a friend and I decided there was a new problem we wanted to solve: we really didn’t like the expenses software. We thought it was confusing and over-complex, and decided we could do better.

July 2022 update - Remote actions for super-fast incident remediation

Our July update ships a very powerful new feature – remote actions. Remote actions are available for execution – once configured – in the SIGNL4 mobile app and allow you to quickly perform remediation actions without having to fire up a notebook and VPN or without using a desktop PC. So, genuine anywhere remediation comes true. As always, you can find all the details in this blog article.

More Powerful than Ever: PagerDuty's Revamped Mobile App is Primed for Even Better Incident Response

2020 revolutionized how we work. Many went from full-time office work to 100% remote overnight. And now that in-office is once again on the horizon, companies are thinking of ways to continue to work flexibly. However, this comes with increased challenges, and a need for tools that match this working style. The PagerDuty mobile application is well recognized, with a 4.8 stars rating on the App Store and Google Play.