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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Development Pipeline: What should you consider?

As software development continues to evolve and become more complex, the need for efficient and effective deployment strategies has become increasingly important. This is where deployment pipelines come in. When it comes to software development, a deployment pipeline is a powerful automated tool that facilitates the fast and accurate transition of new code changes and updates from version control to the production environment.

How to reduce mean time to act by tracing alerts with AIOps

This is the story of an insurance company that was getting six million IT alerts every 90 days and how they used BigPanda’s AIOps to reduce it to less than 50,000. Before we get into that though, let’s take a step back. How did we, as an IT sector, get to a place where organizations receive 6,000,000 IT alerts in the first place?

Announcing our improved Slack integration

Slack is one of the most widely used messaging Apps, providing collaboration and chat solutions to businesses. We at Squadcast understand that most of your work happens over Slack. Hence, we have made improvements to our Slack integration capabilities by introducing a bunch of UI and functional improvements. This blog will give you an overview of the latest improvements supported by this integration, which we hope will help in better collaboration and Incident Management.

PagerDuty Announces New Automation Enhancements That Simplify Operations Across Distributed and Zero Trust Environments

Be sure to register for the launch webinar on Thursday, March 30th to learn more about the latest release from the PagerDuty Operations Cloud. Rundeck by PagerDuty has long helped organizations bridge operational silos and automate away IT tasks so teams can focus more time on building and less time putting out fires. And while this mission still rings true today, our vision is to extend this reality and revolutionize all operations while continuing to build trust.

What Is MTTR?

Mean Time To Repair, or MTTR, is a critical metric in IT incident management that measures the average time it takes to fix a system failure. The meaning of MTTR can be understood as the average duration needed for an IT team to recover from an incident. It is a fundamental metric for IT teams to track and analyze their efficiency in resolving incidents.

Bring Order to On-call Chaos With Splunk Incident Intelligence

In today’s turbulent times, companies big and small are being pushed to do more with less. Budgets are getting tighter and companies are being pressured to serve customers who demand 24/7 availability from their applications and services. To meet these demands and remain competitive, enterprises are adopting cloud-first strategies and developing applications with microservice architectures.

Splunk Incident Intelligence Demo

Splunk Incident Intelligence is a team-based incident response solution that connects the right on-call staff to the actionable data they need to diagnose, remediate and restore services quickly. Integrated with the Splunk Observability Cloud portfolio of products, it helps you unify incident response, streamline your on-call and ultimately resolve incidents faster.
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The Evolution of Incident Management from On-Call to SRE

Incident Management has evolved considerably over the last couple of decades. Traditionally having been limited to just an on-call team and an alerting system, today it has evolved to include automated Incident Response combined with a complex set of SRE workflows.