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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Integrating Slack & Squadcast- Trigger, Acknowledge, Resolve & Reassign incidents from Slack channel

You can integrate Squadcast and Slack to collaborate efficiently with your team while working on incidents. Squadcast sends a notification to the configured Slack Channel as soon as an incident is triggered.

Making transparency a principle of your company's culture

You’ve probably heard the phrase “transparency is key” more than you can bear at this point—so let’s get this out of the way. Transparency is key. The phrase suddenly became that much more unbearable. But before you drop off, let me also communicate something else: transparency is often not enough. Often, companies make the mistake of leaning on transparency as a catchall solution to many of their internal comms issues.

Top 3 ways to successfully create and defend your IT budget

Budgets are a touchy subject for anyone, and there’s no one-size-fits-all approach. However, the work ITOps does is integral to the success of your organization, so being confident in building and defending your budget is crucial to getting the resources you need. So what does success look like when it comes to ITOps budgets? In our recent podcast episode from our series, That’s great IT, I sat down with global IT leader Nigel Peacock to discuss the best ways to justify your ITOps budget.

How to Use Big Data to Your Advantage

Users have been generating increasing amounts of data in the past few years, partly due to rapid digitalization since the pandemic. As a result, increasing numbers of analytics applications are capitalizing on these data assets. However, building scalable systems is no trivial task and incidents are inevitable. Complex systems generate data in the form of logs, traces, metrics, and more, which organizations often find themselves sprinting through. Such logs are a powerhouse of valuable information.

Creating Tickets in Jira From Squadcast I Jira Integration (Cloud & Server) I Squadcast

This video will help you install and configure the Squadcast extension for Jira Cloud & Jira Server. It will help you create tickets in Jira projects whenever there is an incident in Squadcast. Also, learn to automatically or manually sync the status bidirectionally.

Integrating Microsoft Teams & Squadcast - Acknowledge, Resolve & Reassign Incidents | Squadcast

Teams using MS Teams can now integrate with Squadcast and easily Acknowledge, Resolve & Reassign incidents using MS Teams. You can configure Squadcast to send a notification to the configured MS Teams channel as soon as an incident is triggered.