Operations | Monitoring | ITSM | DevOps | Cloud

If there’s one thing for certain – you can expect IT incidents in 2024. These could be cybersecurity incidents, system outages, or even just degraded performance. Despite the severity, even mild degraded performance can affect your users negatively. Maintenance without proper communication can decrease your reliability. Moreover, outages are costly.

In the wake of the Microsoft-CrowdStrike incident on July 19, 2024, Squadcast community has been actively reflecting on the lessons learned from this disruptive event. This global outage, affecting 8.5 million Windows machines, has served as a critical case study for incident management and operational resilience.

Data aggregation includes systematically collecting, transforming, and summarizing raw data from multiple sources. A unified, consistent view helps IT teams analyze vast amounts of information, uncover patterns, and derive actionable insights for informed decision-making. In our case, it’s all about enhancing incident management.

Improving operational efficiency and reducing the time it takes to resolve incidents are big goals. New options to customize your incident feed view in BigPanda allow you to highlight the most relevant context upfront, making a big difference. Reducing data visibility issues and redundant data can give operators greater control. The BigPanda Incident 360 Console is where ITOps teams and NOC operators receive the first notification and ongoing updates for all incidents.

Microservices are revolutionizing modern enterprise architectures. They allow businesses to scale quickly and innovate without the constraints of monolithic systems. However, this transformation isn't without its challenges. Maintaining reliability across a web of interconnected services can be complex. Each microservice is a vital component, and a single failure can disrupt the entire system.

ITOps teams face several common issues, from high noise and incident volumes to siloed teams and manual workflows. These challenges contribute to reduced operational efficiency, extended downtimes, and lost revenue. All things you want to avoid. You rely heavily on incident response teams to keep your part of the digital world running smoothly. The BigPanda platform helps ITOps and incident response teams accelerate and automate incident detection, investigation, and resolution.

Last year, we released Catalog—the connected map of everything in your organization. Catalog was built with the aim of tackling one of the most painful parts of incident response: contextualizing problems and understanding their place within your organization.

Welcome to our detailed guide, which will help you incorporate your current ilert configurations for incident management into Terraform. Here, you will find a step-by-step tutorial to import your existing ilert resources to the Infrastructure as Code project and recommendations from our engineering team on best practices to maintain consistency across your infrastructure and incident management processes.

We already know that nowadays businesses depend heavily on technology to maintain seamless operations. However, when critical systems fail, the consequences can be dire, impacting productivity, revenue, and customer trust. This is where Major Incident Management can make a difference. Understanding how to manage major incidents is crucial for any organization aiming to minimize downtime and ensure business continuity.