Collaboration is essential to running effective, learnings-filled retrospectives. FireHydrant’s new retrospective commenting makes it easier for teams to create accurate, thorough retros, together.

To hear Ehab Tarabay explain it, the need for retailers to continue evolving their digital operations is an age-old problem. I recently hosted Tarabay, head of workplace IT services at TMF Group, on our That’s Great IT podcast. As an avid information technology specialist with a track record of more than 20 years in the technology field, he had a unique perspective to share about the shift that’s happening in retail right now.

As an ITOps professional, it can be challenging to justify all of your actions to your organization. After talking with many of you, we saw first-hand the pains and gaps around showing the impact of your team and the constant struggle to measure how you’re improving. That’s where Unified Analytics comes into play.

Skipping the retro shouldn’t be an option. Ditch the one-size-fits-all process to ensure that this important step is held at the end of every incident. Here’s how to make it happen.

Imagine that a critical incident — a major outage, cyberattack or disaster — occurs out of nowhere in your company. In such a case, you'll try to minimize the damage and get back to normal operations as quickly as possible. But how will you do that? You've no idea how to manage such incidents. This is where incident commanders come in. They're trained professionals who lead the response to critical incidents.

The average organization can have ten or more monitoring or observability tools in their IT stack. These tools keep generating an overwhelming amount of noise. IT Ops, NOC and DevOps teams drown in this noise and can’t focus on real incidents until it’s too late. Your organization’s alerts don’t have to turn into an untameable tsunami with no end in sight—there’s a better way forward.

Seriously… What are people trying to say by “Your approach to IT Operations needs to mature”? Fair question. Billions of dollars are spent every year on software solutions to help IT organizations operate more efficiently. How could it be that with all that investment, we’re still not netting enough efficiency gains? The truth is, our technology landscape has evolved, our operational models have evolved, we have evolved.

Breaking down cloud management platforms and hybrid/multicloud management In our recent Whiskey and Wisdom session, we discussed how ITOps teams are coping with the evolution of cloud management. Whiskey and Wisdom is a monthly executive-only forum where IT operations leaders can network independently and discuss high-level AI operations and ITOps strategies with their industry peers.