Slack is one of the most widely used messaging Apps, providing collaboration and chat solutions to businesses. We at Squadcast understand that most of your work happens over Slack. Hence, we have made improvements to our Slack integration capabilities by introducing a bunch of UI and functional improvements. This blog will give you an overview of the latest improvements supported by this integration, which we hope will help in better collaboration and Incident Management.

Be sure to register for the launch webinar on Thursday, March 30th to learn more about the latest release from the PagerDuty Operations Cloud. Rundeck by PagerDuty has long helped organizations bridge operational silos and automate away IT tasks so teams can focus more time on building and less time putting out fires. And while this mission still rings true today, our vision is to extend this reality and revolutionize all operations while continuing to build trust.

Mean Time To Repair, or MTTR, is a critical metric in IT incident management that measures the average time it takes to fix a system failure. The meaning of MTTR can be understood as the average duration needed for an IT team to recover from an incident. It is a fundamental metric for IT teams to track and analyze their efficiency in resolving incidents.

In today’s turbulent times, companies big and small are being pushed to do more with less. Budgets are getting tighter and companies are being pressured to serve customers who demand 24/7 availability from their applications and services. To meet these demands and remain competitive, enterprises are adopting cloud-first strategies and developing applications with microservice architectures.

On Thursday, March 9, 2023, something was afoot at our primary bank, SVB. By Friday, March 10, 2023, messages from our investors helped us quickly understand that FireHydrant needed to maneuver through a complex incident that was unfolding. Operational incidents are incidents like every other.

Critical events such as severe weather, civil unrest, and cyber-attacks, have not only become more frequent over the past several years, but they have altered the way many organizations operate on a day-to-day basis. In addition to those events, add in the challenges presented by the COVID-19 pandemic and its clear these situations have the potential to directly affect the well-being of employees and operations, but is enough being done to mitigate or prevent their impact?

Blameless’s comprehensive incident management platform is built to ease the burden of keeping your services up and running. Whether you are in the middle of an incident or trying to better track your response performance, you need access to your incident data on demand. Blameless’s Reliability Insights unifies your Incident, Resource, Task, and IAM data in a single customizable and queryable analytics tool.