In modern times, the significance of digital experiences cannot be overstated across various industries. Thus, a well-designed and effective incident management system is essential to ensure the smooth running of businesses and prevent any revenue loss. The ability to respond and resolve incidents promptly enhances the dependability and trustworthiness of businesses in the eyes of their users. Conversely, failure to handle incidents efficiently can lead to negative consequences.

I’m a big fan of monolithic architectures. Writing code is hard enough without each function call requiring a network request, and that’s before considering the investment in observability, RPC frameworks, and dev environments you need to be productive in a microservice environment.

In any high pressure situation, the key to fast action is preparedness. And that’s true when it comes to incidents, too. Documenting and training your team on your incident response processes is essential to ensuring a coordinated and efficient response effort. And training sessions, or game days, as they’re sometimes called, are one way to get everyone up to speed.

Today, PagerDuty launched a new AIOps solution to leverage the power of AI, provide built-in automation and build on the company’s foundation data model to transform modern operations for the enterprise. PagerDuty has long suppressed noise to help distributed development teams focus.

After a longer period without a major update, our April 2023 update has it in for it – promised!