Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

PagerDuty Alternatives: Which is the Best for Your Team?

Apr 12, 2024 By OpsMatters In OpsMatters

PagerDuty is an incident management platform that uses its SaaS-based operations to prevent and manage business-related problems while maintaining a smooth customer experience. Used by developers, IT persons, and DevOps, PagerDuty ensures that businesses get the required data that could help them manage events that can impact their brand reputation and revenue. Their business-wide incident response, hundreds of integration tools, machine learning, on-call scheduling, and escalations make PagerDuty a popular incident management platform.

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Why EHR Secure Chats Don't Cut It: Top 10 Reasons

Apr 12, 2024 By Ritika Bramhe In OnPage

Electronic Health Records (EHRs) have evolved from mere repositories of patient data to indispensable tools at the forefront of patient care. They serve as the single source of truth across the patient care continuum, empowering care teams to make informed clinical decisions. Effective implementation of these systems leads to improved patient outcomes, reflected in lower hospital readmission rates and shorter average length of stays (LOS).

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OnPage

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Our customers aren't just numbers-they're a priority

Apr 11, 2024 By Luis Gonzalez In Incident.io

At incident.io, “We care about our customers” isn’t just a talking point. It’s a core part of how we operate. Whether it’s a big feature request or a small bug fix, we’ve been intentional about making sure that customers always feel heard and seen—no matter the ask. But it’s not just that.

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Root Cause Analysis (RCA), Explained

Apr 10, 2024 By Kimberly Yánez In InvGate

Root Cause Analysis (RCA) is the best way to find out what causes an issue in your IT operations (ITOps). In other words, it is a great versatile analysis method for corrective action that is inherent to the ITIL framework. It’s a comprehensive approach that all managers can appreciate. In the IT industry, this method is invaluable since its ability to swiftly and effectively address problems is what distinguishes proactive IT Service Management (ITSM).

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Mobile Alerts for Icinga at Net at Work

Apr 10, 2024 By emily In SIGNL4

Net at Work is a German IT company with over 100 employees that provides its customers with solutions and tools for digital communication and collaboration. Their product NoSpamProxy offers reliable protection against spam and ransomware, legally compliant email encryption and more. Net at Work customers monitor NoSpamProxy with a network monitoring tool.

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SIGNL4

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The real cost of a blameful culture

Apr 10, 2024 By Lee Atchison In Blameless

In the fast-paced world of IT operations, the culture permeating an organization is critical to its success. It drives behavior, efficiency, and organizational accomplishment. A blame-centric culture is particularly detrimental, creating an environment where finger-pointing is more important than problem-solving and fear reduces innovation. This negative culture damages individual morale and erodes the organization's collective resilience.

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Blameless

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Stay up to date on the latest incidents with Bits AI

Apr 10, 2024 By Jordan Obey In Datadog

Since the release of ChatGPT, there’s been growing excitement about the potential of generative AI—a class of artificial intelligence trained on pre-existing datasets to generate text, images, videos, and other media—to transform global businesses. Last year, we released our own generative AI-powered DevOps copilot called Bits AI in private beta. Bits AI provides a conversational UI to explore observability data using natural language.

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On-call as it should be, present and future: What we're building next #incidentmanagement

Apr 10, 2024 By Incident.io In Incident.io

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SLA vs SLO vs SLI: Whats the Difference?

Apr 9, 2024 By PagerTree In PagerTree

In this video, we cover the key differences between SLA, SLO, and SLI defining each term and giving real world examples of how they differ. This video was brought to you by PagerTree. On-Call. Simplified. Transcript: SLA vs SLO vs SLI Whats the difference? In this video, we will define these terms, compare them to one another and give real-world examples of how they work.

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SLA Service Level Agreements #SLA #Service #Level #agreements

Apr 9, 2024 By PagerTree In PagerTree

Service Level Agreements, or SLAs, are essentially a promise or guarantee from the service provider to the customer. They outline the expected level of service, detailing the products or services to be delivered as well as the consequences for missing these service levels. SLAs are typically drafted by legal departments with insights from product managers and are designed to be customer-facing. It sets the stage for accountability and sets clear expectations right from the start.

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