As we step into the new year, we’re excited to continue providing early detection and updates for the services you rely on. But before we dive into 2025, let’s take a moment to recap some of the most notable outages from December 2024. From login issues to platform-wide disruptions, December was eventful, and StatusGator was there to keep users informed ahead of time. Here’s a look back at the top outages we detected.

Modern IT environments are complex and interconnected, making observability essential for maintaining system and application performance. The challenge is not just about ensuring systems run smoothly; it’s about understanding the complicated web of data, services, and user interactions that drive your operations. This is where observability comes into play. Observability offers a deeper understanding of why issues arise in the first place.

BigPanda was honored to be a premier sponsor of Gartner’s IT Infrastructure, Operations & Cloud Strategies Conference (IOCS) in Las Vegas, Nevada. This event allowed us to showcase the latest BigPanda capabilities, connect with industry leaders, and gain valuable insights into the future of IT operations. For those who couldn’t attend, here are the three most impactful insights from my conversations with the customers, vendors, and analysts at IOCS 2024.

In today's tech world, clear communication during incidents is crucial. Whether it's a small issue or a major outage, how you communicate with stakeholders can build trust and speed up resolution. This post explores the essential elements of incident communication templates, providing a straightforward guide to crafting clear and concise messages. From planned maintenance to critical system failures, we'll cover a range of templates for different situations, so you're prepared for anything.

In today’s fast-paced business environment, ensuring that critical issues are addressed promptly is essential for maintaining operational efficiency and customer satisfaction. On-call management software plays a pivotal role in organizing and scheduling teams to respond to emergencies or urgent situations at any time, but especially after business hours when offices and operations centers are not or sparsely staffed.

When something breaks, customers don’t wait. They expect fast solutions. In fact, 90% of customers expect a quick response when they reach out. If your team can’t handle high-severity tickets quickly, it’s trust lost, revenue impacted, and customers looking elsewhere. The good news? There’s a better way to stay ahead of critical issues. Before we jump to the solution, let’s deep dive into the major problems businesses face when incident response gets delayed.

On December 26, 2024, A ChatGPT outage disrupted access for countless users worldwide. This was a major outage affecting not just the ChatGPT web interface but the entire OpenAI platform including their APIs. The incident was traced back to a power issue in Microsoft Azure’s South Central US data center which took down many other Azure customers. StatusGator customers received Early Warning Signal notifications before either provider updated their public status pages.

As 2024 draws to a close, we’re excited to reflect on a year filled with innovation, customer success, and continuous improvements at Squadcast. From game-changing feature releases to remarkable customer achievements, this has been a year of progress and transformation. In this blog, we’ll walk you through everything that made 2024 a standout year for Squadcast.

2024 has been a year of remarkable milestones for Squadcast—a journey defined by innovation, recognition, and a steadfast commitment to helping teams ensure reliability at scale. Our mission has always been clear: to deliver a unified platform that seamlessly integrates On-Call Management and Incident Response, empowering teams to boost service reliability and productivity—all without the burden of context switching.