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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Ex-Roblox SRE's take on SRE vs. DevOps

Former Roblox Sr. Engineering Manager Denys Pashutynski clarifies the fundamental difference between SRE and DevOps roles: SREs handle the customer-facing production edge while DevOps focuses on background automation.#sre From The Incidentally Reliable podcast - real stories from the trenches of site reliability engineering. Made by SREs for SREs and hosted by Zenduty. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.

Streamline IT incident response with the latest BigPanda features

Machine-generated data has exceeded human scalability, straining L1 Ops and Service Desk team resources. Fragmented data across tools, teams, and silos hinders situational awareness, delaying each action – from detection to remediation, making prevention increasingly unattainable. The latest BigPanda updates enhance ITOps and ITSM team efficiency throughout the incident lifecycle.

Balancing Technical Debt in Fast-Growing Teams

Sometimes messy code is better than perfect code. Hear from Ramiro Berrelleza on why over-cleaning technical debt can paralyze your startup's growth, and when it's okay to move fast and fix later. From The Incidentally Reliable podcast - real stories from the trenches of site reliability engineering. Made by SREs for SREs and hosted by Zenduty. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.

Feature Spotlight - User & Group Performance Reports

Understanding how groups and users respond to incidents is vital to refining and improving your incident response processes. Our user and group performance reports help admins visualize the way people in their organization handle notifications for alerts and incidents. These reports can be used to review performance data over a specific amount of time, allowing you to clearly analyze trends and changes, and identify groups that may be inundated with alerts, or users who may not be available when expected.

Why a mobile app is the key to better incident communication

While downtime is inevitable, communication should remain swift and transparent. Businesses need a way to relay updates as incidents unfold, ensuring customers, internal teams, and stakeholders stay informed in real time. Relying on emails and web-based updates alone is no longer enough. A mobile-first approach is the solution.

Ex-Google SRE's 3-Minute On-Call Response

Ever wondered about the most intense on-call requirements? Ex-Google SRE Niall Murphy reveals the Google traffic team's strict 3-minute SLA and $2,500/second stakes in the ads system.#SRE#Observability From The Incidentally Reliable podcast - real stories from the trenches of site reliability engineering. Made by SREs for SREs and hosted by Zenduty. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.

PagerDuty for Financial Services

PagerDuty acts as the primary interface for real-time actions, seamlessly connecting humans and systems. From the moment a monitoring tool detects a signal to the resolution of an incident, every action is automatically tracked and timestamped. With reduced human error and no risk of missed documentation, PagerDuty provides a reliable, efficient, and transparent incident management solution for financial entities.

The biggest mistake by Devtool founders

Key advice from Ramiro (CEO & Founder Okteto): Don't get attached to your solution - get attached to the problem you're solving! Watch how this mindset helped build a successful Kubernetes developer experience tool.#StartupAdvice#Observability Exclusively on The Incidentally Reliable podcast, which is made by SREs for SREs and hosted by Zenduty. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.

Modernize Your NOC: A 2025 Guide to Reducing IT Costs and Protecting Profits

You can no longer afford to ignore the silent profit killers lurking in your operations. From bloated IT budgets to unplanned downtime and inefficient incident management, these hidden costs can drain your revenue, eroding customer trust, and exposing your company to financial penalties. The solution? A radical shift toward lean and modern Network Operations Centers (NOCs), digital resilience, and a relentless pursuit of inefficiencies.

Why a Mobile Alerts App Makes All the Difference in Efficient Mobile Alerting

written by Doreen Jacobi To understand the significance of a mobile alerts app, we need to first look at mobile technology in general. It is no secret that it has become an integral part of our personal and professional lives, fundamentally changing how we communicate, interact, work, and respond to challenges. With over 307 million smartphone users in the U.S. alone, smartphones are not just a convenience, they are at the center of our everyday life.