Operations | Monitoring | ITSM | DevOps | Cloud

For about a year and a half now, traditional window shopping has been replaced in many places by online shopping sprees. Particularly as the coronavirus pandemic began, general shopping behavior has shifted toward e-commerce. And although most stores have now returned from lockdown to open their store doors, there is no denying the online shopping industry is still thriving. For the second year in a row, the holiday shopping season is also directly affected by this trend.

Incidents happen. Every organization's technical team will face an incident sooner or later, whether planned or unplanned.An incident can be declared or initiated in response to an event or combination of events that affects the integrity or availability of a system or service in a way that impacts core business processes.

When the internet first came into existence in 1983, its communication channels didn't exist, and it was just operational enough to be used for research purposes. In 1989, Tim Berners-Lee had the idea to develop a system for the internet using TCP/IP protocols. That public project at CERN introduced HTTP, HTML, World Wide Web (WWW), and a client-server as communication mechanisms. In this post, you'll learn how HTTP protocol works and how new versions brought it to where we are now, with the widely used HTTP/2 in 2021.

Time is of the essence when identifying and resolving issues in your software. The longer it takes for a fix to be deployed, the greater the consequences for your customers. Visibility and speed are core to what makes Raygun powerful and is why today we're excited to continue this journey with our latest feature - Alerting.

As I said before, Speed is King. Business requirements for applications and architecture change all the time, driven by changes in customer needs, competition, and innovation and this only seems to be accelerating. Application developers must not be the blocker to business. We need business changes at the speed of life, not at the speed of software development.

A Digital Experience Monitoring (DEM) strategy unlocks the key to understanding how end-users interact with web and desktop applications. If you have landed at this post, perhaps you are looking for a Digital Experience Monitoring solution. Correct? But before that, let's take a step back in understanding why it's critical to invest in a DEM tool. To provide a better technology experience, operation teams need modern tools to monitor and collect remote worker application insights. And because of that, businesses are adapting their digital transformation strategy to grow, survive, and respond to disruptions caused by the pandemic.

We live in a technological society, and cyber attacks are on the rise. Much of this fraudulent activity is linked to malicious actors or gangs of cyber criminals who are trying to exploit anything they can get their hands on. By using tools like Cobalt Strike or customized alternatives, they attempt to penetrate an organization's defenses in order to gain leverage, exfiltrate PIIs, plant ransomware or CnC beacons, or perform other kinds of malicious acts.

Enterprise service management is all about applying the power of technology across every corner of an organization to improve performance and optimize for efficiency. With more cloud-based solutions on the market than ever before, there has never been a better time to start investing in enterprise service management solutions for your organization. Leveraging enterprise service management software is critical to ensuring your operation is firing on all cylinders. If you want to see your organization become more effective at quickly meeting the needs of customers, ESM software is going to play a pivotal role in making this possible. It has the potential to unite your workforce and get everyone on the same page.