Operations | Monitoring | ITSM | DevOps | Cloud

Many companies don’t invest in incident management until something goes wrong. commonsku took a different path. In this episode of Humans of Reliability, Sylvain sits down with Dileshni Jayasingha, VP of Technology at commonsku, to talk about what it really takes to introduce incident management in a mature, profitable SaaS that had never formalized it. From rolling out observability and incident tooling to practicing internal status updates before going public, Dileshni shares how her team built the right muscles before they were forced to.

In the cloud, every click has a cost, even if it doesn’t feel like it at the moment. In this conversation, we unpack how small, everyday cloud decisions quietly add up to significant spend, why teams often miss the true cost behind “simple” actions, and how FinOps and cloud leaders can reframe cost conversations around value, impact, and accountability. If you manage cloud costs, build in Azure, or care about FinOps, this episode will change how you think about cloud decisions.