Operations | Monitoring | ITSM | DevOps | Cloud

Front-end deployment can embarrass you. Back-end deployment can wake you up at 2:13am. This is where web app deployment stops being about assets and starts being about state, uptime, traffic, and data that absolutely refuses to forget what happened five minutes ago. Back-end deployment is where complexity compounds. Quietly. Patiently. And then all at once. Let's talk about what's actually happening when you "just deploy the API.".

Here's something nobody talks about at the AI strategy meetings. Your organization just spent six figures on Cursor licenses, Claude seats, and Copilot subscriptions. Ninety percent of your engineers have access. By most internal measures, the rollout was a success. But somewhere on your team, one developer is running circles around everyone else.

Amazon Web Services (AWS) has been the leader in cloud computing for more than 10 years. Despite a decade of innovation, no AWS service encapsulates cloud computing principles better than Elastic Compute Cloud (EC2). Through EC2, AWS can offer flexible and scalable virtual infrastructure that can be ‘rented’ to run applications and workloads.

Over the past year, the term Internal Developer Platform has appeared everywhere in engineering discussions. At first glance, it might sound like another buzzword for a fancy dashboard. But the growing interest reflects a real shift in how organizations manage developer productivity and infrastructure. In this post, we will unpack Internal Developer Platforms (IDP), why they exist, what problem they solve, and whether it is worth considering adopting one.

Continuous Integration (CI) is an essential practice in modern software development that enables developers to continuously integrate their code changes into a shared repository. Through automated building and testing processes, CI ensures that every code change is tested thoroughly, preventing integration issues and improving software quality. In this article, we will explore the best practices for effective Continuous Integration testing.

Many organizations that have moved to the cloud enjoy the flexibility and scalability it provides. But as cloud environments grow, a new challenge emerges: how to maintain real visibility and control over the environment that runs the business. In a new article published on People & Computers, we discuss one of the most common blind spots in modern cloud operations — situations where the same external provider both operates the environment and reports on its performance.

When a critical incident triggers, there’s no time to figure out who to call. That decision needs to be made well before the incident arrives. A dedicated escalation policy for critical incidents gives your team a clear path to follow the moment things go wrong, rather than leaving it to whoever happens to be around. This guide covers the key decisions involved in building that policy.

Low-priority incidents are easy to deprioritise in the moment. Each one feels small and manageable. But without a proper escalation policy, they pile up quietly and reviewing them later often tells a different story. A simple escalation policy is usually all it takes to keep them from slipping through entirely.

Setting up an escalation policy for the first time can feel like standing at a crossroads with no clear sign pointing the way. You could escalate based on severity, by team, or by who’s available and all of them are valid. Knowing which one fits your situation is the hard part. Think of this guide as your compass for that decision.

Increasingly, enterprises are interested in improving their level of control over their data, achieving digital sovereignty, and even building their own sovereign cloud. However, this means moving beyond thinking about just where your data is stored to thinking about the entire data lifecycle. In this blog, we cover the differences between data residency and data sovereignty, how confidential computing works to enhance the security of your data, and can support you in achieving digital sovereignty.