Operations | Monitoring | ITSM | DevOps | Cloud

Collaboration

Implementing an effective change management process with ServiceDesk Plus Cloud

In the third session we will discuss the change management process, define the different types of changes possible, and how to implement them with minimum disruption to the organization. We will also discuss how a company moved their entire on-premises infrastructure to the cloud using ServiceDesk Plus, and how they were able to plan such a large scale change and effectively implement it. See the cloud version of ServiceDesk Plus in action, as we show how to use all the available features to plan and implement changes better.

"I'm happy coming back, as long as nobody else does"

When the Coronavirus pandemic hit and the world went into lockdown, as many as one-half to one-third of workers in the United States began working from home full-time. Some people have loved it, but others have felt lonely, unproductive, and stressed while working from home with kids. As we’ve learned more about the virus and states have published reopening plans, many knowledge workers in the U.S. are ready (or being asked) to return to work.

Getting Started with Resolve Automation and MS Teams integration

In this short video, Rob Kelsall and Brent Hunter explain how organizations can quickly take advantage of integration between Resolve Actions (automation) and MS Teams to introduce chat ops in their organization to better support end users. This example explores a simple integration , that enables services offerings, and workflows created in Resolve to be exposed via a Resolve virtual agent (application) within the Teams platform.

Announcing the GitKraken Suite

We’ve always been focused on creating tools that make development teams more productive. In 2014, we introduced GitKraken, the legendary cross-platform Git GUI: an intuitive tool to visualize what’s going on under the hood of Git in a way that makes version control less intimidating for individual developers and more scalable for organizations. Next came Glo Boards, a Kanban tool for project managers and developers.

PagerDuty Microsoft Teams Integration

Drive real-time ChatOps and Empower HybridOps with the PagerDuty and Microsoft Teams integration. With millions of daily users, Microsoft Teams is an essential communication and collaboration tool for many businesses. Many modern IT Ops and DevOps teams count on Teams to keep everyone on the same page when things are running smoothly—and perhaps even more so when they aren’t.