Operations | Monitoring | ITSM | DevOps | Cloud

Volunteers, Not Conscripts: Fixing Out-Of-Hours On-Call at Intercom

Uptime matters. At Intercom, we believe that keeping our product online and working well at all times is critical to the success of our business. Out-of-hours on-call is inherently disruptive to your life as an engineer. You need to be ready to respond quickly and competently to an alert about something being broken.

Monday Update: Customer Survey, Telegram Integration, Atlassian & Slack, Browser Extensions, and SSL

Our final Monday update of July and although many of our customers are heading off on summer vacation not only are we here monitoring your websites 24/7, but we’ve got some exciting new features and improvements happening over the holiday break.

How to Communicate with Customers During an Outage

Customers are the lifeblood of a successful enterprise. Yet too often, enterprises fail to keep their customers up to date during an outage. In these scenarios, enterprises risk alienating customers and losing them to rivals. To better understand why this may be the case, let’s consider an example.

The Real Cost of Healthcare Miscommunication

Miscommunication isn’t just about the frustration that ensues when direction isn’t followed or understood by colleagues. For the healthcare industry, miscommunication could mean the loss of billions of dollars and endangering the lives of patients. That’s why physicians must implement a clinical communication solution to avoid the risks associated with poor, care team collaboration methods.

Boost agility of shop floor teams for Industry 4.0

The fourth industrial revolution, Industry 4.0, is happening today. Recent progress in manufacturing automation requires fewer individuals on a shop floor to do manual work with and at machines. However, those people are now required to respond faster and more effectively to keep manufacturing up and running. Fortunately, the industrial Internet of Things (IoT) allows for applying real-time monitoring, workflow automation, predictive analytics, and other means to new verticals and businesses.

OnPage: Unified clinical communications for care teams

Gone are the days when a patient could go into a healthcare facility and only see one physician from start to finish. Today, care teams are replacing the traditional approach to healthcare. These newer models are more patient-centered and include “Teamlets ” and “Family Team Care ” as part of their approach. In order for these new models to be effective, they not only need changes in resources but also require a change in the way they communicate.