Our primary focus at Uptime.com is creating a tool that can monitor every critical piece of infrastructure that drives the work you do. We created a series of checks to accomplish this task, with API and Transaction checks offering unprecedented flexibility. The next step was a mechanism for controlling how alerts were issued. The Advanced Check Options we’ll look at today are aimed at controlling when and how alerts are issued.
In a survey conducted at Microsoft Ignite 2018 in Orlando, Florida, Derdack investigated the state of IT alerting solutions among businesses. The survey is based on 368 participants, randomly selected among IT professionals visiting the expo showfloor. The survey revealed if and if yes, which IT alerting solutions (ITSA / “IT Service Alerting”) businesses use to support their IT operations and to respond faster to major and critical IT incidents.
Today, we are excited to announce PagerTree now officially supports Live Call Routing! With Live Call Routing you can route incoming phone calls to the right person using your existing on-call schedules and escalation policies.
IT Operations, DevOps, and Developer teams count on PagerDuty’s 300+ integrations to power their end-to-end real-time digital operations, no matter which tool stack they use. Because PagerDuty’s customers span all sizes, industries, and digital maturity levels, our product team is constantly talking to customers about which tools they use for needs like communications, APM, and IT Service Management (ITSM).
We currently integrate with a wide range of notification systems and applications to which we can send through our Up or Down alerts based on the health and status of your website on StatusCake. Sometimes though, it’s great to have these alerts coming through to a system that’s not classically used for notifications. Today we’ll take a look at how you can have your downtime alerts sent to the Zendesk Customer Service Software & Support Ticket System.
Do any of these sound familiar? One of your best engineers just put in notice that they are taking a job elsewhere because the on-call load while working for you is destroying their personal life—but you honestly thought things were fine.
There are two common approaches to incident response: qualitative and quantitative. Each approach has its pros and cons. Meanwhile, an enterprise’s decision to take a qualitative or quantitative approach to incident response could have far-flung effects on the business, its employees and its customers.
We’ve today introduced a fully functional API for use with our Public Reporting tool. This allows you to carry out all of the functions that you would in app, but now you can automate and schedule these tasks instead of needing to complete them manually.
