Our reliance on digital services continues to be heightened by the ongoing COVID-19 pandemic. For work, school, and play, digital remains the primary channel. This puts huge pressure on ITOps and DevOps teams, making it critical that they can collaborate easily to resolve incidents rapidly. Many modern ITOps and DevOps teams rely on one of PagerDuty’s key integration partners, Slack, to meet this need.
Black Friday is one of the biggest days of the year for online consumers and retailers alike. This year, the coronavirus (COVID-19) pandemic is reshaping Black Friday shopping — and digital consumers and retailers must plan accordingly. The coronavirus pandemic will likely cause Black Friday shopping to decline this year. As such, many digital retailers are launching early Black Friday sales, so they can capture consumers’ interest ahead of the competition.
How is it already near the end of October? We know our retailer customers have been heads-down thinking about code freezes and hypercare during the high season as we approach the holidays. Disruption and pivoting quickly to meet changing customer expectations is nothing new to the retail industry.
Leading analysts continue to acknowledge BigPanda’s leading role in the AIOps ecosystem. Earlier this year the GigaOm AIOps Radar report placed BigPanda in the leader section for the company’s strong market impact as a platform that delivers event correlation at scale.
An enterprise can use an on-call schedule that defines who is available to respond to incidents 24/7. Yet, how your enterprise builds and manages its on-call schedule can impact departments and stakeholders across your organization. When it comes to on-call scheduling, your enterprise must plan as much as possible. Fortunately, with the right processes and tools, you can effectively implement and manage an on-call schedule.
We’re pretty sure using a real incident to test a new response process is not the best idea. So, how do you test your process ahead of time? In this video, FireHydrant CEO, Robert Ross, shared how our customers leverage best practices to break, mitigate, resolve, and fireproof incident processes.
