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The 54% Improvement Playbook: How Top Performers Integrate GenAI into ITSM
Don't just read the report—learn how to replicate its most impressive results. In our 2025 State of ITSM Report, a select group of top-performing organizations achieved a staggering 54.3% reduction in resolution time by strategically integrating GenAI. This live session moves beyond the data to share their playbook. We'll provide a step-by-step guide on how to pair GenAI with foundational ITSM practices and demonstrate how to weave these tools into your team's daily workflows to achieve maximum efficiency.
Agentic AI Essentials: Examining the Hype Around Agentic AI
In the first article of our Agentic AI Essentials series, we’ll establish what makes agentic AI distinct. We’ll look at the process of tool calling and examine how agentic systems convert intelligence into action. We’ll also explore the human fears, pressures, and ambitions that fuel the hype around agentic systems. By sorting the signal from the noise, IT decision-makers can take the first step toward making sound decisions around agentic AI adoption.
Operational Risk Management in High-Stakes Decision Environments
In high-stakes environments, every choice carries weight. Whether it is a complex financial process, a real-time cybersecurity response, or a tightly regulated operational workflow, small missteps can rapidly evolve into major failures. Organizations increasingly rely on integrated riskmanagement strategies that blend human judgment with technology. The goal is simple: reduce uncertainty before it becomes costly. But the path to that goal is rarely straightforward.
Let Your LLM Debug Using Production Recordings
Modern LLM coding agents are great at reading code, but they still make assumptions. When something breaks in production, those assumptions can slow you down—especially when the real issue lives in live traffic, API responses, or database behavior. In this post, I’ll walk through how to connect an MCP server to your LLM coding assistant so it can pull real production data on demand, validate its assumptions, and help you debug faster.
AI SRE in Practice: Resolving GPU Hardware Failures in Seconds
When a pod fails during a TensorFlow training job, the investigation usually starts with the obvious questions. The answers rarely come quickly, especially when the failure involves GPU hardware that most engineers don’t troubleshoot regularly. This scenario walks through an actual GPU hardware failure and shows how AI-augmented investigation changes both the time to resolution and the expertise required to handle it.
Cloud Strategy for 2026: the Year of Repatriation, Resilience, and Regional Rebalancing
This year is set to be a pivotal year for cloud strategy, with repatriation gaining momentum due to shifting legislative, geopolitical, and technological pressures. This trend has accelerated, with a growing focus on data sovereignty. These challenges have set the stage for 2026 to be the year of repatriation, resilience, and regional rebalancing. Here, Rob Coupland, Chief Executive Officer at Pulsant, offers his insights.
Public cloud or private cloud for AI?
Run your AI workloads like a boss ᕕ( ᐛ )ᕗ.
AI coding assistants are only as good as the context you give them
AI coding assistants have quickly become part of everyday development. Teams now rely on them to explain unfamiliar code, suggest configuration files, debug errors, and accelerate delivery across the stack. But as these tools move from experimentation into real production workflows, a consistent pattern is emerging: AI breaks down at the platform boundary.
Beyond the Blue Link: UX Patterns for Google's AI Overviews, AI Mode & Answer Engines
The blue link is dying—but not in the way we expected. When Google’s AI Overviews began appearing at the top of the search results page, the SEO community panicked. Publishers watched click-through rates plummet. The Pew Research Center confirmed their fears: searchers who encounter an AI summary are half as likely to click on traditional search results (8% vs. 15%).