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Latest posts

How to Migrate from Hipchat to Mattermost

In July 2018, privacy-conscious organizations found out that Hipchat would be decommissioned in 2019. Since many of these companies operate in highly regulated environments, they are unable to use popular SaaS messaging products that host sensitive data on third-party servers. With Hipchat rapidly reaching its end-of-life, these organizations are looking for a secure and modern messaging platform that can be hosted on-premises in their own data centers, behind a firewall.

Lambda Deployment Frameworks Compared

With AWS Lambda, deploying a new version of our application has never been simpler. However, we still need to take care of some underlying plumbing. Such as managing the configuration for our functions as well as other related resources such as API Gateway, CloudWatch log groups and IAM policies. Depending on the event sources you would like to use, you also need to provision the necessary EventSourceMapping in order to use Lambda with the likes of Kinesis Streams and SQS.

Postmortems Part 3: Getting The Most Out Of Your Postmortem Meetings

When we announced the launch of our Postmortem Guide, I wrote about the value of performing blameless postmortems and how to establish a culture of continuous learning. In this final installment of our blog series on postmortems, I share how to have effective postmortem meetings.

OpsRamp March 2019 Update: Incident Management and Multi-Cloud, Serverless Monitoring for Better Uptime and Faster Recovery

Last month OpsRamp delivered our Winter release, which introduced several innovations for digital operations management, including: Impact Visibility and Service Context, AIOps for Proactive IT Operations, Cloud Native Monitoring and Event Management

ServiceNow: Selling the Proactive Customer Experience (CX) to the C-Suite

Customer engagement is an area where companies can differentiate themselves by creating a better customer experience and deeper relationships. It requires moving from a transactional mindset to a proactive mindset. Every interaction is an opportunity to add value for both the customer and your company. How do you sell the idea of proactive service to the C-suite and the board?